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I cannot log on

Agnieszka Zając
Agnieszka Zając Jun 01, 2018

Hi,

I cannot log in in Application SourceTree.  I tried versions:

2.2.4.0, 2.4.8.0 , 2.1.10.0 , 2.1.2.5, 1.9.9.20, 2.5.

I'm getting an error: Something went wrong while attempting to validate your credentials.

But with the same login and passwort i can log in on webside atlassian.com

 

Could you help me?

 

Best regards,

 

AZ

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Ana Retamal
Ana Retamal Atlassian Team Jun 04, 2018

Hi Agnieszka, welcome to the Atlassian Community!  

Sourcetree relies on Internet Explorer for authentication, can you confirm IE is updated to the latest version?

If you're still having issues, please send us a screenshot so we can see where you are stuck, and also have a look at the logs to see if there's some additional information there. You can find them at 

C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log

Let us know!

Kind regards,

Ana

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Agnieszka Zając
Agnieszka Zając Jun 04, 2018

Thank You Ana, 

 

everything is working now. I found your answer about settings in IE, I did this on friday, and now ist everything ok. :-)

 

Best regards!

Aga

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Ana Retamal
Ana Retamal Atlassian Team Jun 05, 2018

Glad to hear that, Aga! 

Have a good day :)

Ana

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vincent caffarello
vincent caffarello Apr 21, 2020

I cannot log on to COnfluence it says my user id is not valid. It is my company email ID how can this be happening. I also received an email verification memo and clicked it 

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