I cannot log on

[Agnieszka Zając]

Hi,

I cannot log in in Application SourceTree.  I tried versions:

2.2.4.0, 2.4.8.0 , 2.1.10.0 , 2.1.2.5, 1.9.9.20, 2.5.

I'm getting an error: Something went wrong while attempting to validate your credentials.

But with the same login and passwort i can log in on webside atlassian.com

Could you help me?

Best regards,

AZ

[Ana Retamal · Accepted solution]

Hi Agnieszka, welcome to the Atlassian Community!  

Sourcetree relies on Internet Explorer for authentication, can you confirm IE is updated to the latest version?

If you're still having issues, please send us a screenshot so we can see where you are stuck, and also have a look at the logs to see if there's some additional information there. You can find them at 

C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log

Let us know!

Kind regards,

Ana

[Agnieszka Zając]

Thank You Ana, 

everything is working now. I found your answer about settings in IE, I did this on friday, and now ist everything ok. :-)

Best regards!

Aga

[Ana Retamal]

Glad to hear that, Aga! 

Have a good day :)

Ana

[vincent caffarello]

I cannot log on to COnfluence it says my user id is not valid. It is my company email ID how can this be happening. I also received an email verification memo and clicked it