I cannot log into Bitbucket.

Question

1.  Using Source Tree 3.1.2 on Mac

2.  We have local instance of bitbucket.  I can log into it with my credentials via the bitbucket web UI.

3.  Upon sourcetree startup, everything is fine, i see my repo.  I need to connect to a new repo....

4.  in sourcetree:  Sourcetree-> Preferences-> accounts -> Edit the existing account that i have had for a year.  First, it gives me my email address as username.  No matter.  I have tried my username/password, my email/password, my old password ( i changed my BB password today).  Using basic auth and ssh protocol.54.

5.  I get a popup entitled "Authenticate".  it has the correct user name.  I type in the correct password.

6.  I get error:

We couldn't connect to Bitbucket with your (jthiel) credentials. Check your username and try the password again.

7.  I have repeatedly logged into the bitbucket ui, so I know my password is correct.

Jason Thiel_dsffza · Answer

I got around the issue finally.

I had the repo pulled locally from git cmd line so it already existed on my local machine, just not in source tree.

From the little screen i initially see when i start source tree (the one that lists my repositories) i clicked the "Add Existing Local Repository" this allowed source tree to see the repository.

I'm not sure that this makes sense but it seems to work.

Ana Retamal · Answer

Hi Jason, thanks for the step by step description.

I can see that you're having trouble to connect Sourcetree to Bitbucket. We'll still need some more information to be able to pinpoint this issue, could you answer the following?:

* When you say you have a local instance of Bitbucket, do you mean Bitbucket Server? If so, can you confirm you're selecting the right option during the authentication?
* Can you also let us know f you're using 'Embedded Git' or 'System Git'? Which Git version do you have?
* Can you check the Sourcetree logs and let us know if there's any other valuable information there? You can find them by opening the Console application (Applications >> Utilities >> Console) and searching for entries related to "SourceTree".

Kind regards,

Ana