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I can't access bitbucket using SourceTree, but I can access the files using TortoiseGit. I can login

I had an Atlassian account but never purchased a product.

I then was added as a user to somone's  bitbucket account (my identify was based upon my e-mail address, the same address as I used on my old Atlassian account).


Now, I can not use SourceTree to checkout a release or basically SourceTree only allows me to browse. If I try checkout with SourceTree, I get an authentication error


Now, I can use TortoiseGit to clone a  new directory of the source code I want, but I cant

checkout  a project using SourceTree. I get authentication errors.


1 answer

0 votes
bgannin Atlassian Team Feb 19, 2019

Hi @dwpotter,

Can you provide a bit more detail about what the authentication error is you're seeing? It will help us to further diagnose the issue. 


Brian Ganninger
Principal Developer, Sourcetree

Hi Brian.

I seemed to have solved the problem. I did two things, and the first one didn't solve the problem, and I hope that it didn't add any latent problems.

The second thing that I did that seemed to do the trick was to uninstall SourceTree, remove the AppData/Local/Sourctree directory and any other Appdata/sub-directory with a SourceTree sub-directory, then I re-installed SourceTree.

Before that, every time I tried to check out or clone a directory from bitbucket, I would get a log in window, but my the check out or clone or whatever process would end with an error relating to authenticating. I did try deleting my login information in one of the sourcetree set up dialogs, but that didn't work either. Thus, I decide to try a fresh install and that worked for me.

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