Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I resolve a "smudge error"?


I'm running the latest version of SourceTree with git LFS in Windows 10. I'm trying to check out a new branch created by a colleague. Every time I try, I get the following message:

Error downloading object: Binaries/Win64/UE4Editor-ModernStoryteller01.dll (f109566): Smudge error: Error downloading Binaries/Win64/UE4Editor-ModernStoryteller01.dll (f109566e566f3e968348dd53eb8f92ad25fcbd285cf0504b6585ce2a755401a5): LFS: Get dial tcp connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

I have no idea what this means or how to fix it. I don't have any issues checking out any other branches, and my internet connection is stable.

2 answers

1 accepted

0 votes
Answer accepted
Ana Retamal Atlassian Team Nov 28, 2017

Hi Nick! I've done some research and looks like this error means that the server is not listening at the specified ip/port that you are trying to connect to. It can be caused by using the wrong IP address or the wrong protocol. From your error message, looks like Sourcetree fails to connect to on port 443. Can you also make sure the URL you're using is the right one? It redirects me to Facebook from some reason, and times out. 

If you keep having issues, can you try performing the same operation directly from the command line instead of using Sourcetree? You can use the following to get a verbose output:


Let us know if this helped you!


Thanks Ana. See my update below.

On further research and ping traces I discovered there were Atlassian servers I couldn't reach via my ISP (a colleague using the same ISP had the same problem). I reported it to my ISP and the next day it worked fine.

Ana Retamal Atlassian Team Nov 29, 2017

I'm glad to hear that and thanks for sharing this with us!

Have a good day :)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

5,768 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you