Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I fix the error:


I can sign into my Bitbucket account I can see the remote repositories through Sourcetree but I receive this error both when trying to push or pull a repository.  One of my coworkers is having no problem with either.

1 answer

0 votes
minnsey Atlassian Team Dec 06, 2018


Is it possible you are behind a proxy which is allowing web requests through, e.g. REST calls to list remote repositories, but not the git push/pull requests?

Do the git commands work from the command line?

No we do not use a proxy here.  When I try to clone a repository I receive the following error:

Command: perl.exe C:\Users\dhakken\AppData\Local\SourceTree\app-3.0.8\tools\ info
Error: System.ComponentModel.Win32Exception: The system cannot find the file specified

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false ls-remote
Error: remote: Invalid username or password
fatal: Authentication failed for ''

Command: hg identify extensions.hgext.hgsubversion=!
Error: abort: http error, possibly caused by proxy setting

 Now this error indicates that the username or password is invalid but it is the correct user name and password, again I'm still hopeful but perplexed.

minnsey Atlassian Team Dec 06, 2018

Do you get prompted for any credentials? Also is it a Mercurial or Git repository?

Unfortunately no. just error messages.

Hey Micheal any new suggestions or tings I can try?

minnsey Atlassian Team Dec 17, 2018

Try from the command line/console

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,274 views 5 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you