I've been trying to download Source Tree for months now and I can never get past the Atlassian log in part. At this point it is saying my credentials are invalid even though I've changed my password multiple times and using the correct email. I've tried creating another Atlassian account and that didn't work. I've uninstalled and re-installed and that didn't help. I'm able to log into Atlassian's site with no issues, but through the Source Tree download it never works it either spins and never actually logs in or I get invalid credentials.
Hi Andrea, I'm sorry to hear you're not able to go through the logging process. Are you on Windows or Mac? If you're on Windows, make sure Internet Explorer is updated to the latest version, as Sourcetree relies on it for the authentication part. Also, try the following:
After logging in, follow steps 1-5, but reset the setting back to the previous option.
If you're still having issues after that, please send us a screenshot so we can continue helping you.
A vulnerability has been published today in regards to Sourcetree for Windows. The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events