Fatal Authentication


I'm having login issues(fatal authentication) with my sourcetree app after downloading the most recent updates. I tried to recover my email and reset my password, but never successfully updated it and kept getting redirected this chunk of message(ONLY). 

{"timezone":null,"fullName":"Szuting Chen","email":"szchen@deloitte.com","emailHash":"ffc4f587a1f882997e452c96998673ff","emails":[{"value":"szchen@deloitte.com","primary":true}],"pendingEmail":null,"username":"szchen@deloitte.com","org":"Deloitte-iLab","latestIpAddress":"","title":null,"validatedEmails":["szchen@deloitte.com"],"fieldErrors":null}

Then the same process repeat and repeat until my frustration brings me here. I even tried to clear my keychain access login, but still failed just to simply recover a password. Unfortunately this is the only place that's available for trouble shooting after reading several discussions and trouble shooting 1203982103921801293 times and STILL FAILED.

Can someone please help?


2 answers

0 vote
Mikael Sandberg Community Champion Oct 10, 2017

Do you get the authentication failure when trying to push/pull from a remote repository?

Mikael Sandberg Community Champion Oct 12, 2017

Okay, go to C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree and remove the passwd file and then try again. You will be asked to authenticate again.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

649 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you