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Fatal Authentication


I'm having login issues(fatal authentication) with my sourcetree app after downloading the most recent updates. I tried to recover my email and reset my password, but never successfully updated it and kept getting redirected this chunk of message(ONLY). 

{"timezone":null,"fullName":"Szuting Chen","email":"","emailHash":"ffc4f587a1f882997e452c96998673ff","emails":[{"value":"","primary":true}],"pendingEmail":null,"username":"","org":"Deloitte-iLab","latestIpAddress":"","title":null,"validatedEmails":[""],"fieldErrors":null}

Then the same process repeat and repeat until my frustration brings me here. I even tried to clear my keychain access login, but still failed just to simply recover a password. Unfortunately this is the only place that's available for trouble shooting after reading several discussions and trouble shooting 1203982103921801293 times and STILL FAILED.

Can someone please help?


2 answers

0 votes
Mikael Sandberg Community Leader Oct 10, 2017

Do you get the authentication failure when trying to push/pull from a remote repository?

Mikael Sandberg Community Leader Oct 12, 2017

Okay, go to C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree and remove the passwd file and then try again. You will be asked to authenticate again.

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