Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error: fatal: unable to access remote: The requested URL returned error: 403

Edited

I am having issues accessing a repository on gitlab. The issue seems related to the usage of Git LFS. I cannot fetch, pull or push without getting an error 403 or an authorization error.

Also, cloning seems to not work consistently, I sometimes get an error 403 when I try to clone any repository from gitlab. The issues started since yesterday. I have tried to do a clean install of SourceTree but the issue is still present.

I have also tried to clone and perform operations on the repositories of my team on gitlab through other git clients (i.e. GitHub Client and GitKraken) and everything seem to work fine, so I suppose it's something related to how SourceTree is configured.





Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote https://gitlab.com/team/test.git
Output:
Error: fatal: unable to access 'https://gitlab.com/team/test.git/': The requested URL returned error: 403
----------------------------------------------------------------------------------------

 

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags origin master:master
fatal: unable to access 'https://gitlab.com/team/test.git/': The requested URL returned error: 403
Pushing to https://gitlab.com/team/test.git
Completed with errors, see above.git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags origin master:master
fatal: unable to access 'https://gitlab.com/team/test.git/': The requested URL returned error: 403
Pushing to https://gitlab.com/team/test.git
Completed with errors, see above.
----------------------------------------------------------------------------------------


git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks fetch --no-tags origin
fatal: unable to access 'https://gitlab.com/team/test.git/': The requested URL returned error: 403
Completed with errors, see above.

1 answer

1 vote

This error means that gitlab is not recognising your login/credentials/certificates.

In turn, that means you've probably not given the right details to Sourcetree.

Thanks for the reply, but i've already tried logging in with the same credentials on another pc and it works without errors.

Ok, so there's a network problem between your first machine and the git server, or the git server is configured to refuse you access.

not sure about that. I've also tried logging in through Github Desktop and that seems to work.

I am sure, you've got two computers that can connect and log in, and a third that can not.  The problem has to be something different in that third computer.   If it's similarly configured to the other two, then it has to be the network. If it is completely different, then its network settings are a problem.

First of all, thank you very much for your patience. Anyway, I didn't specify that github desktop is installed on the same machine where sourcetree is refusing to work. Do you think the problem is still network related?

Yep, "same machine" is great for debugging, it rules out so... many... things, but not quite the network.  

Sourectree is going out over standard routes and ports, so the question now becomes "what is github desktop doing differently?")

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,186 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you