Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Constantly deleting files

It seems like SourceTree is constantly deleting certain avatar images. My thrash is showing that it contains items, I clear it, then after a while certain items are in the trash again. It seems to have something to do with gravatar images.

6 answers

1 accepted

3 votes
Answer accepted
Mike Corsaro Atlassian Team Sep 17, 2019

Hello everyone! This will be fixed in the next release, which should be in beta very soon. This was caused by a small change that moved deleted files in the working copy to the recycling bin, but ended up applying to all removed files.

Why does a git client ever need to move file to recycle bin instead of perm delete?

Does that mean every time I switch a branch, tons of files end up in recycle bin?

If that were the design choice SourceTree is going with, please give an option to "always permanently delete file, and never move file to recycle bin"

Like Dave Andrecht likes this
minnsey Atlassian Team Oct 07, 2019

No, Git actions and the files they effect are handled by git.exe, or libgit2, and its configuration.

This issue only effects file management from Sourcetree, e.g. gravatars something git.exe has no concept of.

Like Hengzhi Shao likes this

Turned off loading gravatar images entirely. Harsh, but solves the problem.

Under Options > General > Commit Settings > Load avatar images from

Thanks for this suggestion. I'll be trying out this workaround as well until a fix is implemented.

Same here and it's quite annoying. I want to see my Recycle Bin clean.

I thought I had a virus. Source Tree keeps generating gravatar files in the recycle bin

Same here, still no fix for this issue


Mike Corsaro Atlassian Team Oct 22, 2019

Apologies for the delay on the next update with this fix. I’m expecting QA testing to be complete this week and the rollout to begin hopefully next week.

Things have been a bit hectic around here. We’ve got some exciting things to share soon. 

@Mike Corsaro any updates reagrding the release? I am still finding random files in my recycle bin.

Mike Corsaro Atlassian Team Nov 26, 2019

Sourcetree 3.3.6 is being progressively rolled-out now, but you may manually download it here.

Thanks! I will update and see if it is resolved or not.

0 votes
Ana Retamal Atlassian Team Sep 09, 2019

Hi there,

Thanks for reaching out!

Why do you suspect that it is Sourcetree deleting these images? Are these images part of one of your repositories? Can you give us some more context so we can understand where the issue is coming from?

Let us know,


Here's a screenshot of the Recycle bin. As you can see the file was deleted from the SourceTrees cache folder, this is why I suspect Sourcetree is responsible for deleting them. Maybe you should just do a delete without adding the file to the recycle bin?


Like Chip Elmer likes this

I just checked the recycle bin again and there are some additional files, not only avatars. It seems like some json files are also being deletedsourcetree2.pnged.

minnsey Atlassian Team Sep 13, 2019

The json files are user analytics data. Sourcetree records clicks etc then packages them into temporary json files before bulk submitting. After that it deletes the temp file.

Sourcetree pulls gravatar icons to display against accounts.

I'm guessing here but I suspect it just periodically deletes the existing one and gets it again to ensure it has the latest version. Alternatively it might be just part of the download process before the final file is written to its final location.

Finally there was a recent change in Sourcetree to support delete to recycle bin. I may well be that previously these files were explicitly deleted but now the delete to recycle bin option is on they go to the bin.

I don't want them to go to recycle bin. I don't think the user expects that.

Like # people like this

Same happens here.  Even though it is a minor irritation. I still request that you fix this in a future release.  It isn't the highest priority, but it was enough of an irritation that I had to Google this issue.  I also knew right away that it was caused by Sourcetree because of the file locations.

I have used the software for years and (presumably) the same user analytics uploads and the same gravatar image cache was part of previous releases but they didn't end up in the recycle bin like this until v 3.2.6

Like # people like this
minnsey Atlassian Team Sep 15, 2019

I'm not currently on Windows but I believe this is an optional setting and can be flicked back to hard delete.

For my own information, what is it you don't like about these files going to the recycle bin by default? It all helps to understand.

When you say this can be disabled, is the option called "Keep backups on destructive operations"? That appears to be the only one that has a name similar to what you describe.

I have no problem with Sourcetree putting the deleted files in the Recycle Bin  when the action was initiated by the user.  In other words: if I went into my repo and deleted a bunch of files then those files can go to the bin.

This, above, is the type of behaviour of programs like VS Code.  I see things in the recycle bin that I know why they are there.  I can recover my own stupid actions.


However, programs like VS Code are also doing a bunch of internal actions, all day long.  VS Code will add, remove, modify several files.  Some are in Temp locations on my computer and others are in dedicated hidden folders like the ".vs" folder.  However, none of those internal actions every end up in the recycle bin.

Like # people like this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

3,290 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you