Clone failes with unable to access url: unable to get local issuer certificate

[Harold Eckstein]

Using Sourcetree 1.4.1.0 under Windows 7.

Clone/New -> Clone/Add/Create Repository

In 'Source path/URL', I enter the url, https://me@bitbucket.org/repo_owner/repo_name

(I cannot grant access to the repository, so even if I gave the actual url, you couldn't access it.)

And after I click in 'Destination path', it goes on to 'Repository Type: Checking source'

At first, I was getting:

git-remote-https.exe - Entry Point Not Found

The procedure curl_multi_timeout could not be found in the dynamic link library libcurl.dll.

And the Clone/Add/Create dialog reported

This is not a valid source path/URL

and the Details dialog was blank, no text at all.

I Replaced an older \Windows\SYSWOW64\libcurl.dll with the more recent one in my Git installation directory. That fixed the missing entry point, but now the problem is

fatal: unable to access 'https://me@bitbucket.org/repo_owner/repo_name':

SSL certificate problem: unable to get local issuer certificate

I made sure Sourcetree is permitted in the Windows firewall rules, although, since I dont know what about it to add, I didn't add it to the list of programs in my router's tables.

Can you help me address this problem?

Thanks

[Harold Eckstein · Accepted solution]

Turned out it was a user name conflict. The name with which I was invited to Bitbucket was not allowed by Bitbucket, since it had a '.' in it. The valid name that I created was not properly associated with the repository to which I was to have access.

Unfortuantely, the details of the actions I took to sort this out are hazy to me; I was at a point of dumbly trying this or that. I suppose I could reproduce the problem and recreate the solution, but I am far happier to let it evaporate into the past. What an exercise in frustration.

[Seth]

That is frusterating, especially since nothing along the way hinted at that.

Hopefully Atlassian will address the issue of invites containing illegal characters.

[Harold Eckstein]

Yes, and to me, a relative noob, it was entirely opaque.

[Deleted user]

Hi Harold,

Could you atleast give me some idea about, how it was resolved? The user name conflict that is .

Thanks in advance !

-Jewel

[Harold Eckstein]

Jewel, I don't remember any more than what I wrote here. I no longer have the user name that either precipitated or contributed to the problem, and I no longer use the account of the company for which I devised that user name.

As to the possible contributing causes, again, the period '.' in my ID caused a problem. Does your name have any character outside of a-Z0-9 ? Make sure the name you were invited with is identical to your user name and that its characters are a-Z or 0-9. This is the best I can do for you, sorry. I don't remember how to fix it once it's busted.

[Harold Eckstein]

Turned out to be a name conflict. See above.

[Seth]

Open the sourcetree terminal and run "ssh bitbucket.org". It should ask you to accept a certificate, and once you've accepted the certificate you should be good to go.

[Harold Eckstein]

Thanks. Did that, with this result:

$ ssh bitbucket.org

The authenticity of host 'bitbucket.org (131.103.20.168)' can't be established.

RSA key fingerprint is <snip>.

Are you sure you want to continue connecting (yes/no)? yes

Warning: Permanently added 'bitbucket.org,131....' (RSA) to the list of known hosts.

Permission denied (publickey).

Returned to Sourcetree, tried it again and got the same error as before,

fatal: unable to access 'https://me@bitbucket.org/repo_owner/repo_name':

SSL certificate problem: unable to get local issuer certificate

What might be required next? It seems there's a cert in the chain that's problematic. Can it be that I should have to mess around with individual certificates?

[Harold Eckstein]

Another way to put this is, what does Git require as far as certificates/SSL of a plain, vanilla install?