Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cant login to Atlassian via. BitBucket

Hi there, running the latest versions of GIT, Git Credential Manager for Windows and SourceTree.

Ive reset my password and CAN login via web

everytime i try to do ANYTHING with sourcetree, it fails to login with the credentials that I have confirmed are accurate.

Super frustrating.


Windows 10 (clean install)

SourceTree 2.6.10

Git version

GCMW 1.16.3


Here is output from SourceTree: (sanitized)


git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/MyUser/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/GIT-CR~1.EXE" fetch origin
fatal: HttpRequestException encountered.
An error occurred while sending the request.

remote: Invalid username or password. If your organization manages your account or you've enabled two-step verification, create an app password to log in:
fatal: Authentication failed for ''


1 answer

0 votes
Ana Retamal Atlassian Team Aug 31, 2018

Hi Graham! Are you trying to log in to an individual account or to a team account? If you're using a team account, then you'll need to generate an App password as suggested in the message above. You can find the instructions at App passwords.

If you're using an individual account, or are using the App password and still fails, please double check that you're on the latest version of Internet Explorer as Sourcetree relies on it for authentication.

If after trying the above you're still having issues, let us know so we can investigate further.

Best regards,


Even I am facing the issue for SourceTree as git client

On registering the product I picked the Atlassian Account however when I try to Push / Pull from repository, it authenticates with BitBucket account (user name less domain name appears instead of email) and fails with below error


git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks fetch origin
fatal: HttpRequestException encountered.
   An error occurred while sending the request.

I tried with other client as well and still facing issues - not to do with SourceTree but with GIT Credentials I suppose... not sure.

Can you please guide me to resolve this? 

doing this resolved - but not sure if that is correct solution.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

3,850 views 4 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you