Cant install the SourceTree

Svyatoslav August 6, 2019

Windows 10

downloading a lot of different versions of the program, 

but its crashes on the beginning.

If i install it from the administrator, its show the crash,

if without administrator, its show "SourceTree" blue introduction a couple of times,

then nothing.

Please help.)

 

1 answer

0 votes
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 7, 2019

Hello Svyatoslav and welcome to the Community!

To understand a bit more about the issue you’re having with the Sourcetree installs, we’ll need a bit more information. Could you please provide any events thrown within the Windows event log during the attempted install? Additionally, any screenshots of the errors or prompts will also prove helpful.

We look forward to hearing back to help get Sourcetree installed.

Regards,
Stephen Sifers

Svyatoslav August 8, 2019

Sure!Thank for the response. 

I'm new at this, so i'm not sure if this is right screen shots.

https://dropmefiles.com/m5lIU

Hope it will be helpful to resolve the problem.

Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 8, 2019

Hello,

The screenshots you sent are showing errors with the MMC snap-in for Windows. Looks like you're unable to access the event viewer on your system. We'll need to get access to your event viewer within Windows to see what the logs are displaying.

Regards,
Stephen Sifers

Svyatoslav August 13, 2019

Hello!

You can tell me exactly how i can show you a problem?

 

Regards,

Svyato

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