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Cannot open Sourcetree after recent uninstall and reinstall

I'm having a problem where I can't seem to open Sourcetree further than the blue splashscreen/banner. After a few seconds the splashscreen disappears and the program has not started.

OS: Windows 10
Sourcetree is shown as an app
When Sourcetree is started, only the splashscreen is shown
After this, Sourcetree does not show in task manager (processes, services, app history)

I have tried uninstalling, deleting %localappdata% folders and even searched and deleted some registry keys. Also restarting before and after uninstalling/installing.

I have tried installing 3.3.8, 3.4.1, 3.4.2 and 3.4.4 via the EXE and MSI installers in both %localappdata% and Program Files (x86).

I have used Sourcetree for several years now and I need it for work. Any help would be greatly appriciated!

1 answer

1 vote
李锦 I'm New Here May 25, 2021

I have the same problem.
maybe this happen after update windows version.
as same, I have tried uninstalling and installing,the problem still.
but i find some info from the windows event log

application: SourceTree.exe
Framework version: v4.0.30319
describe:The process terminated due to an unhandled exception.
info: System.Management.ManagementException
System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
SourceTree.App..ctor()
SourceTree.App.Main()

Hope to help solve the problem

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