Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cannot login to Sourcetree with bitbucket login


I am updating an old computers bitbucket. It was running like 2.0. I updated to 3.0.15.


When I try to login I cannot, it keeps telling me wrong user and password. I tried resetting the password. I used it to login to website, and I used it to login on another computer.


However, every time I try to login on this computer via the prompt that comes up for the Atlassian Bitbucket login it fails. Even when I copy paste the username and password from the website which lets me login. 

Here is the error I get with a 100% correct user and password:

Logon failed, use ctrl+c to cancel basic credential prompt.
remote: Invalid username or password
fatal: Authentication failed for 'https://[name][name]/[reponame].git/'

The small login window pops up 5 times then it just gives up. Since this works on another computer and I know the login works, is there a way to debug that this login prompt is working correctly and not using some corrupt cached login data?

Please advise

1 answer

1 accepted

0 votes
Answer accepted

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events