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Cannot log into Atlassian account when attempting to pull git

andrewj
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March 22, 2022

Hi,

I am having an issue when attempting to pull the lastest version of my software from bitbucket via the SourceTree software. 

When I select pull I get a prompt to log into my Atlassian account.  After entering the correct username/email and password I get a Logon failed message in the pulling request output (specifically: Logon failed, use ctrl+c to cancel basic credentials prompt.).  

I have checked my account email and password are correct via the Atlassian website, and I have made sure I am using the latest version of the application that I can find (version 3.4.8)

Any idea how I can resolve this issue?

SourceTree Issue (1).pngSourceTree Issue (2).pngSourceTree Issue (3).png

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Ilyas Younus
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 23, 2022

Try refreshing OAuth Token as per below image

bitbucket_community_issue.png

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