Cannot access GitLab on Sourcetree 3.0.6

anta40 October 22, 2018

I've successfully added my GitHub account on Sourcetree.


Next is GitLab. On the Edit Hosting Account, I clicked the Refresh Personal Access Token button. A dialog would appear, asking my GitLab username & password. I entered the correct input, and the result was "Failed to check login for user []". Now I'm confused.

I'm on 64-bit Windows 10, BTW.


22 answers

6 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 22, 2018


GitLab REST API only works with Personal Access Tokens

The UI uses a shared component to gather the password/token hence the wording, but we will review that.

anta40 October 23, 2018

OK, I created another GItLab access token.

gtk.jpg"Authentication failed" still happens. Maybe I miss something?

tinix84 November 5, 2018

name: name of token

psw: Your New Personal Access Token

Like # people like this
Naphier March 25, 2019

This is super un-intuitive as the UI looks like it's asking for your gitlab user name and pw, NOT the access token name and token... 


Like # people like this
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2019

3.1.2 has improved wording in this username/password/PAT dialog

Matthew Cross November 1, 2019

Hasn't seemed to have improved anything. Crashing constantly here trying to connect to Gitlab.

Like madsmads likes this
madsmads July 20, 2020

When I changed the protocol from HTTPS to SSH in SourceTrees account setup, it seems to stop crashing.

4 votes
Victor_De_Los_Santos_Bernad January 14, 2019

Well I cannot make sourcetree to authenticate a gitlab account. I am connecting to a Gitlab CE. Tried using both my account password and the token as password with no avail. :S

hugobalbino April 30, 2019

I have the same problem... using sourcetree 3.1.2 and trying to connect in remote repository GitLab Community Edition 8.7.0...

I tried using my userID and my password... tried using my userID and PAT... tried using username in blank and PAT... no success...

I make a success test connecting to Gitlab API using SoapUI and PAT... so the API is working, the problems seems to be in sourcetree.

When try to connect o got "Authentication failed" message...

Anyone how to solve it?

Sem título.png

2 votes
slaughton January 20, 2019

I am using Source Tree 3.0.15 and eventually got this working by using Gitlab CE, username and token for password.

mauriciopena123 November 17, 2020


1 vote
duythanhvn December 23, 2019

I still have the problem., Sourcetree 4.0 (232) on macOS Catalina. So, how does this work?

1 vote
Stefan Gavranovic August 5, 2019

3.1.3 Still not working

1 vote
Yu-Cheng Li May 20, 2019

Same here. Sorucetree 3.1.2 still Not working.

1 vote
Dan April 11, 2019

Same here. 3.1.2 Not working.

1 vote
rj moris March 31, 2019

still not working 3.12 sorucetree

1 vote
Karolis Pocius March 26, 2019

still the same

0 votes
Michalis Dobekidis May 26, 2021

can't get it to work. Adding my gitlab username and the personal access token but with no luck (on windows), it keeps showing the authentication failed. Also tried via the credential manager but nothing

0 votes
Max Lav August 12, 2020

I've chosen GitLab CE instead, used profile link, username, PAT and it works. If it doesn't, reinstall SourceTree and try again

tr33c June 9, 2021

Reinstalling it does not fix the problem for me. using PAT.

Really not a fan of the billions of comments telling to use the PAT, for people that have a different issue it is virtually impossible to solve or get recognized.

0 votes
Alireza_Motamedi March 23, 2020

I had this problem but i solved it. 

According to this url  :


You can create as many personal access tokens as you like from your GitLab profile.

  1. Log in to GitLab.
  2. In the upper-right corner, click your avatar and select Settings.
  3. On the User Settings menu, select Access Tokens.
  4. Choose a name and optional expiry date for the token.
  5. Choose the desired scopes.
  6. Click the Create personal access token button.
  7. Save the personal access token somewhere safe. Once you leave or refresh the page, you won’t be able to access it again.


Enter Sourcetree as Token Name

Read step 7 again. you have to copy your token somewhere. it's something like this:

Ashampoo_Snap_Tuesday, March 24, 2020_00h02m52s_001_.png

Then in the edit hosting account dialog choose gitlab and https as protocol and then click on refresh personal access token button.

After that in the username and password dialog enter your gitlab username and paste that token you copied it before as your password. Don't enter your gitlab password.

Ashampoo_Snap_Tuesday, March 24, 2020_00h09m20s_002_.png

0 votes
rubenCarrera February 26, 2020


Solution: don't use Sourcetree with GitLab

ucodrepo March 11, 2020

Don't use Sourcetree at all!

0 votes
Josef Micka January 14, 2020

try to switch from embeded git to system git, that did solve problem for me. of course you need to have git installed in system.

0 votes
ucola November 13, 2019

Hey all

I found the solution...

If you connect over https, make sure you have an ending / on your URL! This works for me with 3.3.4 on Windows...

0 votes
mdnorton November 6, 2019

Using Sourcetree version 3.3.4 I am having massive issues with getting the client to authenticate with GitLab EE.  GitKraken works fine with the PAT, and I can log in over browser to GitLab EE.  I am reasonably certain since I can use another client and PAT authentication, that the trouble is Sourcetree.

I have generated the PAT with api, read_user.  I create the account on Sourcetree under Tools >> Opetions >> Authentication >> Add.

Fields selected are "GitLab EE", the site URL, protocol HTTPS.  Credentials are fixed at PAT and logging in with the GitLab account name and the PAT as password produces "Authentication failed." in the dialog box.

We had this working back in January but something has happened and this is an absolute showstopper as I have developers who are trying to get going with Git and GitLab (company's chosen repository software) and I cannot get them authenticated.

This is critical and I hope there is a debug method.  I have not been able to find a console or any other debug method to get a more detailed error than Authentication failed and the stated way of accomplishing this is not working.

Please advise.

0 votes
enrico September 5, 2019

same here

sourcetree 3.1.3

GitLab 12.0.3

jack October 3, 2019

me too

Sourcetree 3.2.6

0 votes
Matthias Kretschmar August 22, 2019

I still have the problem. I tried with GitLab CE and GitLab EE, but with no success.

Protocol is HTTPS and URL looks like https://SEVER.DOMAIN.TOPLEVEL

In login dialog I entered my username and the PAT from https://SEVER.DOMAIN.TOPLEVEL/profile/personal_access_tokens

0 votes
Jacqui Read August 21, 2019

I was having this issue with 3.1.3 and it turned out I had chosen the wrong version of GitLab in the drop-down (so make sure you have chosen the correct one out of GitLab, GitLab CE and GitLab EE).

Once I had chosen the correct one, entering my GitLab username (i.e. the one after the @ when you click on your avatar in the top-right menu on GitLab) and the PAT (not my GitLab password) I was then authenticated.

rubenCarrera February 26, 2020

not working

0 votes
João José Salgado Serra March 26, 2019

same here

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 7, 2018


We have some internal improvements to the GitLab account management going into beta testing today, we hope to be able to make it available to all users soon.

mpalmero December 27, 2018

has this issue been fixed? tx

Yevgen Horiachun December 28, 2018

Sourcetree 3.0.15  bug reproduced

Created new token
Add account in sourcetree 


Mingyu Sang January 6, 2019

same issue here..... Authentication failed

Mingyu Sang January 6, 2019

oh I just made it. As soon as you create your token, you can see random letters and copy them. This will be your password. and Username is the name of token or your userID... Try both haha

Like # people like this
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 25, 2019

Interesting, thanks for the information we'll take another look at this.

tr33c June 9, 2021

over 2 years later and still no answer?

We have a private server running gitlab community edition.
Using my token as password still throws Authentication failed, with no explanation as to why. Other git clients work fine. I really wanted to use sourcetree.SourcetreeHasIssues.PNG
Fix this, or at least give better feedback as to WHY it failed... I am 1000% sure I used correct credentials. I used the token, the token works with other clients, why not sourcetree.

Like Matthias Kretschmar likes this
0 votes
Yevgen Horiachun October 31, 2018

Sourcetree 3.0.8  bug reproduced

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