I've been trying to get any version of SourceTree (for Windows) greater than 2.5.5 working on my PC for about a week or two, and in my latest attempt, I deleted my local configuration files and uninstalled SourceTree.
Now, when I start SourceTree, I get the "Log in to you account" dialog, but my Atlassian credentials are not accepted, and I keep getting the "Something went wrong while attempting to validate your credentials" error.
I've also tried using my Google account, but the page never refreshes after prompting me to verify my login on my phone.
I've tried the resolution steps I've found here (add to trusted sites in IE, etc), but all to no avail.
Hi Hugo, welcome to the Community :)
Is Internet Explorer updated to the latest version? Sourcetree relies on it for the authentication and it might cause issues otherwise. If it is updated, please clear cache and cookies to make sure any corrupted data is erased.
If you're still having issues, try logging in to your Atlassian account using the browser directly and let us know if you're using your username or your email address in Sourcetree.
IE is up to date, as it's bundled with Windows, which is also up to date on the current release stream.
I'm able to log into my Atlassian accounts (I have a personal and a work one) from several browsers, including IE, without issue. However, from within SourceTree, neither works, nor does the "Login with Google" feature.
Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events