Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,462,557
Community Members
 
Community Events
176
Community Groups

Can't login to Atlassian account in SourceTree

I've been trying to get any version of SourceTree (for Windows) greater than 2.5.5 working on my PC for about a week or two, and in my latest attempt, I deleted my local configuration files and uninstalled SourceTree.

Now, when I start SourceTree, I get the "Log in to you account" dialog, but my Atlassian credentials are not accepted, and I keep getting the "Something went wrong while attempting to validate your credentials" error.

I've also tried using my Google account, but the page never refreshes after prompting me to verify my login on my phone.

I've tried the resolution steps I've found here (add to trusted sites in IE, etc), but all to no avail. 

1 answer

0 votes
Ana Retamal Atlassian Team Oct 01, 2018

Hi Hugo, welcome to the Community :)

Is Internet Explorer updated to the latest version? Sourcetree relies on it for the authentication and it might cause issues otherwise. If it is updated, please clear cache and cookies to make sure any corrupted data is erased.

If you're still having issues, try logging in to your Atlassian account using the browser directly and let us know if you're using your username or your email address in Sourcetree.

Best regards,

Ana

Hi Ana,

IE is up to date, as it's bundled with Windows, which is also up to date on the current release stream.

I'm able to log into my Atlassian accounts (I have a personal and a work one) from several browsers, including IE, without issue. However, from within SourceTree, neither works, nor does the "Login with Google" feature.

My IE is updated to the latest version too and I cannot login with Sourcetree.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events