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Can't launch appliaction

Martin Hartmann
Martin Hartmann Jul 22, 2020

SourceTree keeps crashing when i launch the application. 

 

ERROR [2020-07-22 12:43:34,154] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:43:34,410] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]
ERROR [2020-07-22 12:50:51,155] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:50:51,226] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]
ERROR [2020-07-22 12:54:07,367] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:54:07,427] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]
ERROR [2020-07-22 12:54:41,454] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Insufficient authentication credentials
ERROR [2020-07-22 12:54:41,529] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [maha]

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Daniela Ortiz Monasterio
Daniela Ortiz Monasterio Aug 18, 2020 • edited

Hello Martin,

I had the exact same problem with those errors shown on the log file (with Sourcetree v3.8.9). My workaround was:

  1. Full uninstall of Sourcetree (How do I fully remove SourceTree so that I can do a "fresh" install? ).
  2. Remove related credentials from Windows Credential Manager.
  3. Download previous Sourcetree version (v3.8.8) from: Sourcetree Download Archives .
  4. Install Sourcetree v3.8.8.

Hopefully, this will work for you too.

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