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Can't Install Mac App

Mithun Naick
Mithun Naick Nov 20, 2018

Hi,

I am not able to install SourceTree due to login problems in Mac 10.12.6. When I login with atlassian , it is stuck.

 

Thanks,

Mithun

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 22, 2018

Hi Mithun!

I'm assuming you were able to install Sourcetree on your Mac, but you're having difficulties to register the product with your Atlassian account, is this correct? If so, we'll need more info to troubleshoot this issue:

  1. Are you selecting Bitbucket Cloud or Bitbucket Server?
  2. Can you try accessing id.atlassian.con directly using your browser and see if it works?
  3. When it gets stuck, do you get any error message? Does the page keep loading forever? Please send us a screenshot.

Kind regards!

Ana

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