Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't Install Mac App


I am not able to install SourceTree due to login problems in Mac 10.12.6. When I login with atlassian , it is stuck.




1 answer

0 votes
Ana Retamal Atlassian Team Nov 22, 2018

Hi Mithun!

I'm assuming you were able to install Sourcetree on your Mac, but you're having difficulties to register the product with your Atlassian account, is this correct? If so, we'll need more info to troubleshoot this issue:

  1. Are you selecting Bitbucket Cloud or Bitbucket Server?
  2. Can you try accessing id.atlassian.con directly using your browser and see if it works?
  3. When it gets stuck, do you get any error message? Does the page keep loading forever? Please send us a screenshot.

Kind regards!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

62,787 views 128 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you