Branches disappear and then reappear under Remotes

[Jason Thiel]

For some reason, I have been seeing the > in the above screenshot disappear and I cannot see my remote branches (they are still there).  After a good half hour googling and trying things, I gave up and the > reappeared along with my branches when i did a pull from master!

Does anybody have any idea why source tree seems to lose track of the branches?

[Daniel Abernathy]

I'm also missing this dropdown, even after restarting sourcetree. I haven't gotten it to reappear yet.

Mac: 10.14.4
Sourcetree: 3.1.2 (216)
Remote: Gitlab (hosted)

[Jason Thiel]

And Now i'm getting it again.

[bgannin]

Hi @Jason Thiel,

A few questions:

1. what version are you using?

2. what platform are you on? (Mac or Windows)

3 what is the remote host provider? (Bitbucket, GitHub, GitLab, other)

Our apologies for the hiccup.

Brian Ganninger
Principal Developer, Sourcetree

[Jason Thiel]

1.  sourcetree version 3.1.1

2.  mac

3.  bitbucket

i've had this happen twice in the past couple weeks.  prior, i never saw the problem.  probably has to do with the 3.1.1 from feb....

Nothing has changed on bitbucket side other than new branches added through jira.

Typically, i add branch in jira, open SourceTree, right click on origin, refresh from remote and then scroll to the branch in the list.  Obviously, this completely fails if the > is missing and there is effectively nothing under origin!

[Jason Thiel]

This happened again today.  I created a new branch on bitbucket.    I go to Source Tree to pull it down.  The orgin under Remotes has no > and thus i cannot get my branch.

Is there a way to roll back SourceTree to previous version?

[Jason Thiel]

I got around it by going to command line:

git checkout <branchname>

The new branch is now visible in Sourcetree and i was switched to it.  Remote-> origin still has nothing under it!

I prefer to use Sourcetree instead of git command line to avoid the "cheatsheets" for git posted all over my desk.....

[Jason Thiel]

and now its back.  about 15-20 min later, the > magically appears and i can see my branches.  Seems like a timing thing.  I did nothing in either bitbucket nor sourctree in the meantime.

[Jason Thiel]

More Info.  my typical procedure is to create a new branch in Git via Jira.  Then i go to Source Tree to switch to the new branch.  I right click on origin and do a "fetch from origin" to get a fresh list of branches containing the one i just entered.  Otherwise, my branch is typically not in the list.  

I noticed this morning that when i did the "fetch from origin", the > immediately disappears.  We do have a lot of branches in git so maybe this procedure takes a long time?  Perhaps we exceeded some limit of branches recently and this issue is just cropping up now.

As previously mentioned, the > does seem to randomly reappear after some time.