Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Accessing Github password fail

SourceTree Sucks!


I have been using Sourcetree to access a github account for months. Now all of a sudden when I attempt to pull the project or  push the project the password fails. I have gone into tools and into authenication to refresh the password and that fails. 

I can however go to and log in using the very same password and there are no issues. 


2 answers

Solution found.


The same thing for me (Windows 10), OAuth doesn't work, it always shows status 'successful' but I still can't see my repos.

What worked for me was to set Authentication: Basic, enter my github username,

and the most important thing is to enter a Personal access token instead of my password (in the password prompt window). Obvious, isn't it? (sarcasm)

To create your personal access token you need to log into your github account, go to Settings, and open the 'Personal access tokens' tab. There you can create your token, give it the permissions you want.

Don't forget to copy the token and save it somewhere safe, you won't have access to it after you close the window. You can only regenerate it if you lost it.


p.s. still, Sourcetree is the best VCS app :)


Still this is not working for me.


This is so frustrating!!!

0 votes
Daniel Eads Atlassian Team Nov 20, 2020

Hi there,

I'm sorry to hear you're having some trouble getting Sourcetree authorized with your Github account. Github announced earlier this year that they'd be disabling passwords over basic auth - and that time window (November 2020) has come. 

You have a couple options:

  1. Generate a Personal Access Token in Github and then paste that in place of your Github password in Sourcetree
  2. Switch from Basic authentication to OAuth in the Auth type dropdown in Sourcetree for your Github account. Then click the "Connect Account" button to authorize Sourcetree (this should open your browser and just be one click in Github if you're logged in on the web already)


That should get you sorted in short order. But I'm happy to help if you run into any snags!


I have followed this as close as I can.  I created the token and copied it from the token generator in Github. I have attempted to replace the password with the token in the authorization tab but nothing is working.  The window you show in step 2 does not look like the one I get in windows.

And when I attempt to pull information I get a window called Credential Helper Selector. I have selected each of the options one at a time in this window and none of them are giving me access to github to pull the files.


What am I missing now.helper.jpgauth.jpg

I'm having this same issue

Me too. It is really frustrating.
On my system, I use 2 different github accounts (work vs personal). The work account is working fine, but for the personal github I can't get access. 

Tried both OAuth and the 'basic with PAT', neither give me access.  


auth ok.pngfetching fails.pngAlso tried both SSH and HTTPS (should that matter? Are all combinations of SSH/HTTPS and PAT/OAuth allowed?). 

What am I doing wrong here?



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

60,238 views 127 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you