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URL being used for context isn't refreshing
Setup, created an Agent to support users in handling cases. When using the Rovo chrome extension, it registers the URL being used for context and then can provide answers based on the page. The issue, sometimes users will move between case tabs in Salesforce and the Rovo Agent still has the previous url as context so it…
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Feature Request: Organization-wide policy guardrails and custom instructions for Rovo Chat
Summary We need organization administrators to be able to define central instructions and policy guardrails that apply to the general Rovo Chat and, optionally, to all Rovo agents in the organization. The controls should allow administrators to identify organization-specific prohibited use cases, prevent or discourage Rovo…
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Rovo does not read the correct asset values
Hi, I keep running into the same problem with several agents, reading the correct values from asset attributes. Even if I specify the schema and the exact field name and ID in the instruction, the correct values almost never get returned, either it comes back empty or with a wrong value. Does anyone know this problem or…
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Failed to start Rovo Dev, Rovo Dev service is unreachable.
after I enter my new API token , i can not start RovoDev more , I use VS code I get those errors Failed to start Rovo Dev Rovo Dev service is unreachable. Please start a new chat session to try again. Extension Stack Trace: Stack Trace: Error: Rovo Dev service is unreachable. Please start a new chat session to try again.…
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Why does Rovo still have access to Confluence after putting it on Rovo's Blocklist
We have Rovo enabled on our Atlassian account and it had access to Confluence. We added Confluence to our Rovo blocklist but it seems Rovo still has access to the Confluence instance. We know this is the case as we also have Claude connected to Rovo and Claude can access our Confluence through Rovo even though Rovo should…
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Rovo Jira connection unable to retrieve issue and comment details
Question: Why is Rovo no longer able to access Jira issue and comment content? The user session is active and valid, so is this related to a recent connector or Jira integration change? Rovo was previously able to access Jira tickets, comments, and related content. It is now unable to retrieve the details for Jira issue…
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How can disable ROVO?
I am currently a Jira admin. One of my colleagues has mistakenly activated ROVO. Now I am not able to disable the ROVO. How can I do that? Due to that, I am unable to downgrade the standard plan to the free plan in my Confluence.
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Atlassian Rovo MCP fails from ChatGPT with “We are having trouble completing this action” on Free pl
Hi, I’m having a persistent issue using the official Atlassian Rovo MCP Server from ChatGPT. My environment is: * Atlassian Cloud * Jira Cloud * Free plan * Official ChatGPT plugin: Atlassian Rovo — Jira, Confluence, Loom, & more * Authentication: OAuth 2.1 The OAuth authorization completes successfully and the Atlassian…
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Does the "Use Rovo" action in Jira Service Management automation flows use Rovo credits?
I'm creating an automation flow and I see there is an action "Use Rovo". If I fill out the prompt, finish the flow, enable, and trigger the rule, will it use Rovo credits (once? per trigger? other?)?
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Rovo data residency
Hi I need some information for our Gvt Assurers about where the data is handled for Rovo, within our Jira Premium org. can you help with that? It is at all possible that we could set up a call with the tech team for them to ask questions? Really want to get Rovo enabled and we can't until this bit is done. Thanks!
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ROVO MCP integration to Claude Code
My customer would like to know if there’s any impact to ROVO MCP integration to Claude? A few months back, Anthropic planned to charge for headless consumption separately from the existing fixed billed subscription. Claude Credit Overhaul 2026: Anthropic Pauses the June 15 Change Are there any plans from Atlassian to…
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Rovo
Hi, we recently created an AI policy within our organization and realized that we don't want to use Rovo. Is there a way to avoid using it completely? We don't want it to use our information for its training. Thank you.
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Rovo unable to create an Automation Flow in studio
When using natural language to create an automation Flow in Studio, Rovo is unable to actually draft the Flow. "The automation-create-rule tool isn't something I have direct visibility into as a listed tool in my current toolkit — it's referenced in my internal guidance as a downstream step, but it's not exposed as a…
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Create Work Items shows correct details in chat but the wrong space in refine/edit
Hey folks :) I've noticed unusual behaviour with the Create Work Items tool that I haven't seen reported, I wonder if some users have seen similar behaviour. When using the Create Work Items tool in Rovo, even with an agent that is just a simple chat with no other setup, there is sometimes inconsistencies shown between the…
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Rovo Agent – Hallucination Peak in Commit & Repository Identification
Rovo is showing a high level of hallucination when analyzing Jira-associated commits and repositories. The behavior observed: * Initially, Rovo reported only 2 commits for the ticket. * After I indicated that there were 50+ commits, Rovo changed the result and identified 59 commits. * The 59 commits appears to be correct.…
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Custom PR Agent is unable to create pull requests, ignores memory instructions, hallucinates , slow
I created a custom agent for creating Bitbucket pull requests and added the required skills to it. However, I'm facing several issues that make it unusable. Issues: * The agent is unable to successfully create pull requests. * It frequently hallucinates instead of performing the requested task. * Response times are…
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Role of business analyst
Hi Team, I want to understand how rovo is beneficial for business analyst in day to day work and how i can make my work delivery more effective using rovo
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Rovo Agent automation related query
I have created rovo agent for perform the weekly analysis and generate report of identifying top 5 problem request we received on weekly basis in which escalation required, below prompt i used:…
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Rovo Fails When Following Linked Confluence Pages from Jira
Hi everyone, I'm seeing an issue with Rovo when working across Jira and Confluence. When I'm in Jira, Rovo can successfully: * Read the Jira issue * Read issue details * Retrieve linked Confluence pages However, when Rovo attempts to open and read the linked Confluence page, it fails and never returns the page content. The…
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Write PRD
When is the Write PRD Skill going to be available?
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Was muss ich tun, um die ROVO-App zu löschen?
Was muss ich tun, um die ROVO-App zu löschen?
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Where should AI tool access approvals and audit evidence live: JSM, IAM, or Security/GRC?
Hi all, I’m trying to understand how Atlassian/JSM teams are handling employee access to AI tools like ChatGPT, Claude, Copilot, Rovo, Perplexity, etc. For organizations using Jira Service Management internally, where does this workflow usually belong? - JSM request type + approvals - JSM Assets/service catalog - IAM/IGA /…
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What exactly is "AI data"?
In relevance to Understand data residency | Atlassian Support what exactly is "AI data"? I can't find any definitions or further understanding to what this term means. An official answer/resource would be great, as this is for company data compliance. We can't attest to data being held in a region for a platform when there…
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You've reached your Rovo Dev credit limit
I have 0 usage of rovodev credits and still I'm getting You've reached your Rovo Dev credit limit!!!
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Rovo floaty blocks screen information
The floating rovo icon on the bottom right hand corner blocks elements in my jira cards on the kanban chart that I'd like to see without all the scrolling I'm forced to do to dance around the obstruction. Please get rid of the duplicate rovo button. You have one in the nav that doesn't block anything, why add it to the…