unable to invite user to Jira

[johannes tavarwisa]

Hi Im trying to invite a new user however iam getting the following error .

The user doesnt have a previous account

[Robert DaSilva]

Hi @johannes tavarwisa 

The error message you shared indicates that the user has previously been invited to the instance using the same email you're trying to invite, and has since been deactivated.

In order to find "Deactivated" accounts, please navigate to admin.atlassian.com, and if prompted, select your organization. You will need the Organization Administrator privileges for this to work.

From where, navigate to Directory, and then select the dropdown to filter by Deactivated Accounts. You can use the search field to find the email address of the user you are looking for, and can then re-activate the account from here.

Here are some documentation links for Deactivated Accounts and some potential resolutions:

• https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/
• https://support.atlassian.com/user-management/docs/delete-a-managed-account/

Hope that helps,

Robert

[johannes tavarwisa]

Hi Robert unfortunately the user didnt have any previous accounts.

and i got the error again

[Robert DaSilva]

Hi @johannes tavarwisa ,

If that's the case, I would recommend reaching out to Atlassian Support and raising a request there. It sounds like something wonky is going on with your instance. You can raise a ticket here: https://support.atlassian.com/