Tracking reads of an issue?

I am missing something from my days at Apple. There was a feature in the bug tracker there and I realized that its lack is causing problems for me. If I create an issue, the assignees may not have a specific response at the time. But I have no idea, then, if the issue was even seen.

I know this may be trickier to do in a web app, but jira could track when an issue is opened and mark it as 'has been read'. This could/should be overridable by the assignee, but if a 'has been read' flag is just set automatically, I could have a lot more confidence about the status of things.

As it stands I find myself commenting in these just to get some acknowledgement that the thing has been seen and, yes I could get over myself, but jira could help here also!

2 answers

1 accepted

I guess no answer is an answer, so this has been answered.

0 vote
Yilin Mo Atlassian Team May 20, 2013

Hi Ray,

I think this can be done with a workflow transaction exclud the assign operation, something like triage the issue or acknowledge the customer, the avantage with this can also allow engineer to log time work on JIRA but not just a simple click.

But still, you're welcome to share your idea on our bug system to make a feature request for our dev team to review it.



If I understand you, you are suggesting a one-click button for marking "has been read". It should be easy, yes? A "i am acknowledging that I have read this issue" button is theoretically a solution, except that it does not work. People could just add an "ok, is read" comment now. They do not.

The "has been read" marker needs to an automatic side-effect of opening the issue. Hence the name "has been read".

People will want the option to override the marker, and people feel better if that option is there, but they do not actually use it much.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

288 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot