Some users cannot log in to Confluence 4.3.1 (LDAP)

We have LDAP setup with Read-Only with Local Groups. Users are added to confluence by making them a member of the confluence-users group. I have 2 users, who show up in the confluence user search (so they are included in the LDAP filter, and seen in the directory properly), who I have added to the confluence-users group who still get a failed login attempt when logging in with their correct LDAP credentials. I have verified this and even tried adding them to the confluence-admin group but they were still unable to login. When I test their credentials against the directory (LDAP) via the confluence admin, I get the same result as I do when I test a working user. In the logs directory on the server it seems catalina.out is the only active log. How do I get debug logging for user authentication temporarily? Version 4.3.1

2 answers

1 accepted

I resolved the issue and I apologize but it is not Confluence-specific. The users had old passwords in LDAP (we have a sync between AD and LDAP), but their AD password was current. I had them reset the password, then I manually forced a sync between Confluence and LDAP, which fixed the issue.

no problem and good to hear that you had resolved it. Remember to mark this as your answer so other user having same issue get a reference. :)

I think this might help which you would want to give it a try in test instance:

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published yesterday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

391 views 6 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot