Some users cannot log in to Confluence 4.3.1 (LDAP)

[Gregg Leventhal]

We have LDAP setup with Read-Only with Local Groups. Users are added to confluence by making them a member of the confluence-users group. I have 2 users, who show up in the confluence user search (so they are included in the LDAP filter, and seen in the directory properly), who I have added to the confluence-users group who still get a failed login attempt when logging in with their correct LDAP credentials. I have verified this and even tried adding them to the confluence-admin group but they were still unable to login. When I test their credentials against the directory (LDAP) via the confluence admin, I get the same result as I do when I test a working user. In the logs directory on the server it seems catalina.out is the only active log. How do I get debug logging for user authentication temporarily? Version 4.3.1

[Gregg Leventhal · Accepted solution]

I resolved the issue and I apologize but it is not Confluence-specific. The users had old passwords in LDAP (we have a sync between AD and LDAP), but their AD password was current. I had them reset the password, then I manually forced a sync between Confluence and LDAP, which fixed the issue.

[Teck-En]

no problem and good to hear that you had resolved it. Remember to mark this as your answer so other user having same issue get a reference. :)

[Teck-En]

I think this might help which you would want to give it a try in test instance: https://confluence.atlassian.com/display/CONFKB/Debugging+LDAP+Connection+Properties