Some users cannot log in to Confluence 4.3.1 (LDAP)

We have LDAP setup with Read-Only with Local Groups. Users are added to confluence by making them a member of the confluence-users group. I have 2 users, who show up in the confluence user search (so they are included in the LDAP filter, and seen in the directory properly), who I have added to the confluence-users group who still get a failed login attempt when logging in with their correct LDAP credentials. I have verified this and even tried adding them to the confluence-admin group but they were still unable to login. When I test their credentials against the directory (LDAP) via the confluence admin, I get the same result as I do when I test a working user. In the logs directory on the server it seems catalina.out is the only active log. How do I get debug logging for user authentication temporarily? Version 4.3.1

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I resolved the issue and I apologize but it is not Confluence-specific. The users had old passwords in LDAP (we have a sync between AD and LDAP), but their AD password was current. I had them reset the password, then I manually forced a sync between Confluence and LDAP, which fixed the issue.

Yew Teck En Atlassian Team Dec 18, 2013

no problem and good to hear that you had resolved it. Remember to mark this as your answer so other user having same issue get a reference. :)

1 vote
Yew Teck En Atlassian Team Dec 18, 2013

I think this might help which you would want to give it a try in test instance: https://confluence.atlassian.com/display/CONFKB/Debugging+LDAP+Connection+Properties

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