Slack integration using Automation for JIRA and comment properties



I have set up integration with Slack using Automation for JIRA but I'm unable to find a way how both customer and service desk agent public comments could show up in the Slack channel. When using compare condition functionality and defining value {{"sd.public.comment".internal}} to be false, only service desk agent public comments are showing up (which is good) in the Slack channel, but customer comments are left out. 

Thanks in advance for the help! 


Best regards,


1 answer

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Accepted answer
Scott Harwood Community Champion Aug 07, 2017

Hi Krisitiina,


You can achieve this by checking the smart value {{comment.internal}} does not equal true.

Screen Shot 2017-08-08 at 1.33.52 pm.png





Thanks a lot! 


Best regards,


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