Using Jira 6.1 and Service Desk
I'm creating tickets via mail handler, but have a need for emails with slightly different subject lines to write to the same issue. Is there a way to set a filter on how Jira reads the subject line? Example
Email 1 = Example ABC Start (this creates the issue)
Email 2 = Example ABC Escalate (this I need added to the above issue)
Email 3 = Example DEF Start (would create new issue)
Are you able to add the issue key to the subject? That would solve the problem.
Email 1 = Example ABC Start (this creates the issue with key EXAMPLE-123)
Email 2 = Example ABC Escalate [EXAMPLE-123]
Email 3 = Example DEF Start [EXAMPLE-123]
I don't think so, these are automated emails coming from a monitoring system, maybe I could use API calls once the first email creates the issue to plug it into the monitoring system email? BUT if I could do it, here's the second question part:
I don't have the issue key in the database for 6.1 but I do see it in the UI (from a view maybe?) the jiraissue table now has issuenum that corresponds to the numeric value of the key I see on screen. So is the mailhandler looking for the key as presented in the UI or the database value?
Ah, that is a bit trickier. Yes -- the mail handler looks for the key as presented in the UI. You need the project key and issue number in order to uniquely identify a particular issue.
Here's a SQL query that can piece that together for you:
SELECT concat(project_key.project_key, '-', jiraissue.issuenum) as 'issuekey', summary FROM jira.jiraissue JOIN jira.project_key ON jiraissue.project = project_key.project_id;
There is also a pretty decent REST API for this, if that option is any better for you.
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