You can, then, go to JIRA Admin (click the Cog on the left side of your profile picture, on the top right of the screen), click "Manage Add-ons" within Add-ons section. There, select "User installed", then filter for Greenhopper. You'll find what I mentioned above.
To change the license to another account, you should contact our sales team directly during local business hours in San Francisco, USA on +1 415 701 1110, Amsterdam, Netherlands on +31 20 796 0060 or Sydney, Australia on +61 2 9262 1443.
I'm using Jira 4.2.4. Anyway, it seems like I'll have to call because I just checked the invoice we received last year and only the names "Francois-Pierre Moffet" and "Sandra Castelli" are on there. One no longer works here and the other works in another department. We never received the e-mail to renew our greenhopper support. Anyway of getting that e-mail? Do I have to link the greenhopper license to my account first?
As for your last post, I accidentally clicked on the down arrow. Getting an error when I try to undo it.
Then you should go to https://yourinstance.atlassian.net/plugins/servlet/upm/manage/user-installed#manage and filter for Greenhopper, click on it to expand and check the License Status. (DON'T FORGET TO CHANGE "YOURINSTANCE" TO YOUR INSTANCE'S SUBDOMAIN)
Also double-check the account on my.atlassian.com, because your Greenhopper license could be bounded to another account.
Sorry to bother but I'm getting HTTP Status 404 - Could not find servlet for: /plugins/servlet/upm/manage/user-installed. I replaced "https://yourinstance.atlassian.net" with our servername/domain name.
This is the SEN # for our greenhopper. SEN-1030317. Anyway you can link it to my account?
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