I have managed to implement the change on a simple workflow and is working as expected. However, I am having an issue using this "show transition in customer portal" function on my more complex workflows. Any advice?

This question is in reference to Atlassian Documentation: Configuring the customer portal

I have managed to implement the change on a simple workflow and is working as expected. However, I am having an issue using this "show transition in customer portal" function on my more complex workflows. Any advice?

Note: My workflow uses around 20 transitions and I would like to see all these transitions available for the customer to use.

When I select the check box, the check box will be ticked. Then i click off the transition and then reselect it to view the configuration and the check box has been deselected.

1 answer

Customers will not be able to use transitions as they do not work on issues. However, "Show transition in customer portal" means that they will be able to view what transition your service desk team is working on. If you do not tick this, client will only be able to view the ticket and its status on customer portal. 

As to the check box issue, you will have to make sure your workflow is not in use at the moment. So you may have to copy a new workflow edit on that and replace this one and rename the new one to existing one. Alternatively, you could assign current ticket another simple workflow and put this one inactive to edit.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted 8 hours ago in Confluence

Calling all marketing teams who use Confluence - we want to hear from you!

Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...

40 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you