I just checked by performing this action. Once you've logged into a user, you'll see their avatar in the upper right corner. If you click on that and go to "Profile", you'll see the avatar again and the word "Avatar". If you click on that default avatar, it'll give you the option to change to another one or pick a file to use as the avatar.
I think Fish Eye is another product by Atlassian. I was confused and thought you were the OP.
In a normal JIRA/Confluence admin situation, the workflow is exactly as I explained. However, as you'll see in this screencast, you and I are performing the exact same task, so it's not quite clear why you aren't experiencing the same functionality. It seems like a bug, but perhaps there are some privileges you are missing. Are you the super admin or is there another admin that oversees your account?
Side note: Ironically, I had to change accounts to post this comment because I didn't have enough points to make more than 2 comments in 24 hours... way to go Atlassian. Bugs abound.
I'm experience the same issue. A couple weeks ago when I originally set up a number of users I was able to "log in as user" and change their avatar, however now when I try the exact same steps there is no option to edit their avatar.
There is a note under Password in the Account Details that says "You may not change the Atlassian account details of a user while impersonating them." Do you think changing a user's avatar was recently taken away when logged in as a user?
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