Davide D'Alessandro1/Italy/IBM having issue while sign up in atlassian

[Priyanka Baliyan]

He can successfully access and login to the atlassian.com website with my IBM ID/pwd 

but He is not able to access https://ibmgaia.atlassian.net/secure/Dashboard.jspa..his name is not showing while adding in my project (RMT).

Can you please help us

[Priyanka Baliyan]

[Priyanka Baliyan]

Thanks Danny .I have attached screen shot where Davide can login in atlassian .,But I am not able to add him in my project.

Hope it will help to look into this issue

[Deleted user]

Hi @Priyanka Baliyan,

are you able to view his user credentials in the admin panel of JIRA?

if so, does his user account have access to the correct JIRA product (if you have more than one on your instance)?

thanks

[Deleted user]

Hi @Priyanka Baliyan,

Are you a Project Admin or the Jira Admin? I ask this as both roles have different permissions when editing user access.

Thank

[Priyanka Baliyan]

I am Project Admin.

[Deleted user]

Thanks @Priyanka Baliyan,

You will have to contact your Jira Admin and get them to check the user's product access in Site Administration. 

Thanks

[Priyanka Baliyan]

Even Apurba Thakur (Jira admin) is not able to add him.

[Deleted user]

Can you ask Apurba Thakur to check the user has product access ticked?

[Priyanka Baliyan]

Apurba Thakur (Jira admin)n Not able to invite Davide .Can you please  help us out.

Thanks!!

[Deleted user]

Hi @Priyanka Baliyan,

If this is the case, it would be a conflict of interest for me to request admin access to your instance and for you to grant it. Instead, I would suggest creating a support ticket for the Atlassian Support team to investigate.

Apologies I cannot be anymore assistance. 

[Priyanka Baliyan]

sure .Thanks