Configuring a Perforce repository to shared user

We are evaluating Cruicible and I'd like to set up a connection to a Perforce repository. I set this up for a test Perforce repository and just used my username/password for the connection. But I'd rather use a "service account" we have named "shared". "shared" has no password and usually we can use this unlimited time user by specifying a path to a Perforce tickets file that has a long expiring ticket for Perforce. However I cannot find how to get this setup for Cruicble which is a web service. Do I need to attempt to configure Apache to put the env var of P4TICKETS pointing to a p4tickets file into Apache's environment. Or is there some other trick to this.

I've tried specifying "shared" and no password (or even a dummy password) and when I test connection I get:

Perforce Server Version: P4D/NTX64/2014.1/871904 (2014/06/03)

Perforce Server Time: 2014/07/09 10:56:03 -0700 Pacific Daylight Time

Non-zero exit status determining latest revision: com.atlassian.utils.process.ProcessException:Non-zero exit code: 1 | User crucible doesn't exist.

Error testing connection.
Unable to determine latest revision. No revision information was returned - check path exists, permissions and output encoding
at com.cenqua.fisheye.perforce.client.P4Client.getLatestRevision(P4Client.java:108)
at com.cenqua.fisheye.perforce.P4ScmConfig.testConnection(P4ScmConfig.java:167)
at com.cenqua.fisheye.perforce.P4ScmConfig.testConnection(P4ScmConfig.java:154)
at com.cenqua.fisheye.RepositoryConfig.testConnection(RepositoryConfig.java:441)
at com.atlassian.fisheye.spi.admin.impl.DefaultRepositoryAdminService.testConnectionFor(DefaultRepositoryAdminService.java:682)

Connection failed.

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Just noticing that the error message says "User crucible doesn't exist". Really? On which machine exactly? Cause it does exists on the Linux server running Crucible.

I tried to configure my production instance just like my test instance using my username/password so people can at least evaluate things but when I try doing this I get the same error as above! It works on test and complains on production!

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