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Configure Mail Handler to set Priority and custom field for triggered issue.

Hi !

I have setup mail handler in jira by follow below link:



Jira verion: jira 6.0.5 dedicated server (not ondemand)

My query is ,

When issue trigger from email, i want to populate one custom field from email. I am fine to keep this field in email any where subject/body which can allow to populate into the custom field of issue.

How can i achieve this ?

Also, How can i set priority of newly triggered issue ?

Thank You

Dhaval Soni

4 answers

0 vote

The mail handlers shipped with Jira simply are not that clever. They mostly do create or comment, with some minor processing, but they are not capable of advanced data processing.

You will need to find or write a mail handler to do this.

For writing one, it's a pretty standard plugin, not too hard to code, and you can do what you like in the code - parse it for custom fields, work out a priority and so on.

For finding a plugin, there's not really much option because JEMH is by far the most flexible and powerful email handling system you'll find for Jira. Before you even pick up any coding tools, make sure you read through it - I'm 99% sure it can do exactly what you need (and a lot more). There might be others, but I always reach for JEMH, and I've only run into one very obscure case it couldn't handle (solved by educating the users and eventually getting them to replace their email admins with someone who had a clue about running email services)

JEMH shows support for jira 5.2.11 and my jira version is 6.0.5.

Can you please share example link for creating mail handler plugin which allows me to populate custom field into jira issue OR any stuff.. ?

Thank You

Best place to start writing is https://developer.atlassian.com/display/JIRADEV/Custom+Message+(Mail)+Handler+for+JIRA

Although I'm sure JEMH will catch up soon...

Nic this is 3 years ago have the options expanded by now?


No.  Priority can be set if you've set a high/low priority field in emails, and Service Desk has its own email handler, but the core has not changed.

Thanks for the answer nic. We work with 4 priorities, p1 to p4. Our default is p3 so our mail handler sets incidents to this. High priority mails are set to p1, any way to change this to a p2?


For p1s our entire management is notified so i'd rather not have any mistakes in this.

Answered on your main question.

I am fine if any groovy script/any other way allows to populate custom field from email..

any stuff will be appreacite?

Hi @dhaval soni,

so did you find out how to configure it?

Many thanks in advance!!



0 vote

Not documented much but this is what JIRA does with the X-priority email header in CreateIssuehandler.java.

* NOTE: Valid values for X-priority are (1=Highest, 2=High, 3=Normal, 4=Low & 5=Lowest) The X-Priority
* (priority in email header) is divided by 5 (number of valid values) this gives the percentage
* representation of the priority. We multiply this by the priority.size() (number of priorities in jira) to
* scale and map the percentage to a priority in jira.

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