Cannot load xml file as new Gliffy Template in JIRA OnDemand

We need to wireframe in Gliffy / JIRA ondemand. My team created a GXML file to use as a template moving forward. However, each time we go to load it as a template, we get the following error (see below) I also tried to import a visio diagram with no luck either. What's the issue?


,Thrown object:java.lang.NullPointerException
Short Description:java.lang.NullPointerException
Stack trace:

3 answers

1 accepted

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Hi again,

To follow up, this problem was caused by a bug in Gliffy. The import process did handle an image in the diagram improperly, resulting in the error. I have provided a work-around in the support ticket at, so I believe this issue is addressed for you in the immediate term. The bug report for the underlying issue can be found here:

We would encourage anyone who has experienced this sort of problem to contact us at We will be releasing a bug fix to the OnDemand environment as soon as possible.

Keith Rockhold

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Thanks for using Gliffy. We found an issue with the image you sent us on the Gliffy Support website and will reply to it there.


Keith Rockhold

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Hi Keith,

I see this Bug reports as Resolved but we are still seing this as a major issue moving forward with using this plugin. We are running the latest version of JIRA and the Gliffy OnDemand plugin. Any guidance here?



Hi Christian,

Would you please contact I'm sure they'll get this straightened out quickly.


Keith Rockhold

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