Cannot load xml file as new Gliffy Template in JIRA OnDemand

We need to wireframe in Gliffy / JIRA ondemand. My team created a GXML file to use as a template moving forward. However, each time we go to load it as a template, we get the following error (see below) I also tried to import a visio diagram with no luck either. What's the issue?

Error:

,Thrown object:java.lang.NullPointerException
Short Description:java.lang.NullPointerException
Message:null
Stack trace:

3 answers

1 accepted

Accepted Answer
0 votes

Hi again,

To follow up, this problem was caused by a bug in Gliffy. The import process did handle an image in the diagram improperly, resulting in the error. I have provided a work-around in the support ticket at gliffy.com, so I believe this issue is addressed for you in the immediate term. The bug report for the underlying issue can be found here:

http://jira.gliffy.com/browse/GJIRA-63

We would encourage anyone who has experienced this sort of problem to contact us at http://support.gliffy.com. We will be releasing a bug fix to the OnDemand environment as soon as possible.

Thanks,
Keith Rockhold
keith@gliffy.com

Hi,

Thanks for using Gliffy. We found an issue with the image you sent us on the Gliffy Support website and will reply to it there.

Thanks,

Keith Rockhold
keith@gliffy.com

Hi Keith,

I see this Bug reports as Resolved but we are still seing this as a major issue moving forward with using this plugin. We are running the latest version of JIRA and the Gliffy OnDemand plugin. Any guidance here?

Thanks,

Christian

Hi Christian,

Would you please contact support@gliffy.com. I'm sure they'll get this straightened out quickly.

Thanks,

Keith Rockhold
keith@gliffy.com

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 3 hours ago in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

13 views 0 1
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you