I signed up to Atlassian using the alias of my Google Workspace email account. Everything worked correctly, I was able to add new products and link Google with Atlassian, so I could easily manage users. But I might have not understood correctly how email aliases work in Atlassian. After giving permissions to the users in my organization, I logged in via Google auth to Bitbucket. Bear in mind that the email I used to sign up, admin@myorganization.com, is an alias of my-name@myorganization.com (in other words, I invited myself to collaborate; I just wanted to use name@myorganization.com to work in Bitbucket). Suddenly, I couldn't log in using admin@myorganization.com using the password I set in the browser. It says that no account exists for that email.
I effectively lost the capacity to login as admin; so I cannot manage subscriptions, products, and users. Is there a way to reset this? Could it be that the Google auth reset the initial email signup? I'm blocked, I can't subscribe to a paid plan due to the above technical issue, so I cannot get a technical support. Can anyone help?
Thank you for your time!
Hi @Dorin David
Would suggest raising a ticket to https://support.atlassian.com/contact/
They can help you regain access to the account.
Would also suggest login into admin.atlassian.net this is the common admjn portal for Atlassian tools on their cloud platform.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.