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Atlassian account verification email not received

Carlos Lopez
Carlos Lopez
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September 19, 2024

Hi, I'm trying to register a new account from the domain  @geprom.com  (please edit this for privacy), and the verification email is not arriving to our Exchange servers.

 

I've seen similar posts about this topic, could you please check there is no bouncing on the email for this domain?

 

Thanks in advance

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Hector Menchaca
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 20, 2024

Hello @Carlos Lopez 

Welcome to Atlassian Community!

Can you please open a ticket via: https://support.atlassian.com/contact/ ?

Thanks!

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Carlos Lopez
Carlos Lopez
I'm New Here
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September 23, 2024

Hello,

 

Thanks for your answer. Unfortunately, none of the options on the ticket list seems to fit to my issue.

The account I am logged now is not the same as the domain I'm trying to register a new account.

I have read this was hapenning before for other people, in other community threads.

 

Thanks in advance for any help,

 

 

 

 

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