I have installed Confluence 5.1 standalone on an Amazon ec2 ubuntu image. Confluence works perfectly, but when I try to install upm or gliffy plugin via marketplace or manually, I receive an "unexpected error" message. I use mysql and first I increased the 'max allowed packet size' to 32M, and then to the maximum, but I still receive the error. I don't know if there is something I have to consider with Amazon ec2, but I hope this is an known error for you and you have experience with confluence on Amazon ec2. I would appreciate very much if you can help me as I would start using confluence as soon as possible.
Hello Slaven Imhof,
To have a better idea about the problem that can be happening could you please check your 'atlassian-confluence.log' (<confluence-home-directory>/logs folder) and then paste here the error stack-trace that appears in the log? This will give us a better idea about what can be the problem.
Just as a side note, would be recommendable also to take a look with the support from Amazon ec2, because as this is not supported platform maybe we can have some problem from the Amazon side here.
Thank you, I will look at Amazon ec2 support as well. I increased the 'max allowed packet', but I still get the mysql error. Here are some lines form the log file, as the number of characters is limited. Please tell me if you need more.
2013-04-01 17:04:10,938 WARN [pool-4-thread-2] [rest.resources.install.InstallTask] call Unexpected error in install task
-- referer: http://ec2-54-228-195-193.eu-west-1.compute.amazonaws.com:8090/plugins/servlet/upm/marketplace | url: /rest/plugins/1.0/available/featured | userName: admin
java.lang.RuntimeException: java.lang.RuntimeException: There was a problem evicting or flushing a PluginData object
Caused by: java.lang.RuntimeException: There was a problem evicting or flushing a PluginData object
Caused by: net.sf.hibernate.exception.GenericJDBCException: could not insert: [com.atlassian.confluence.plugin.persistence.PluginData#1245185]
Caused by: com.mysql.jdbc.PacketTooBigException: Packet for query is too large (27296117 > 1048576). You can change this value on the server by setting the max_allowed_packet' variable.
Would you please check for the size of the currently set max_allowed_packet by querying:
SHOW VARIABLES LIKE 'max_allowed_packet'
What value does it show?
PO Box 7775 #35255
San Francisco, CA, 94120-7775
The 'max_allowed_packet' shown is 1048576. As mentioned, I set the value to
the maximum. So what I see now is a value 'slave_max_allowed_packet' which
is 1073741824. Maybe this is an Amazon rds specialty. I don't know how to
change the 'max_allowed_packet'. Is this known to you?
Please check that you do not have more than one my.cnf file. I have seen situations before where it was set in one place, such as /etc/mysql and another file at /etc . If you like, please open a ticket with us at Gliffy, at support.gliffy.com, and we can work through the problem with you a bit quicker.
It would be remiss of me to mention, you can always install postgresql, which is the recommended database server by Atlassaian, and is not subject to this limitation.
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