5 user free license

I found that 5 user on cloud licenses are free to use now but when I try to add applications to my account, it doesn't give option to add 5-user license product.

Also If i try to create new domain by adding 5 user licenses of various products in my cart, I get only JIRA configured. rest of the applications do not get configured or added to my account? So weird!!!

2 answers

1 accepted

1 vote
Accepted answer

Hi Ratish,

Is it for Confluence Cloud, right? A long time ago, I received this promo too. But it's only for Confluence Cloud. Any way you should contact Atlassian Support, they are more qualified to help you in this case.


I got it for JIRA and Service Desk + Confluence. The say Get Started for Free and Free up to 5 Users but beyond that its not clear if thats a trial or permanent. 

yes it is for all cloud licenses. When I saw the promo, I went to buy section and saw various products with 5 user licenses marked as free. I added all of them to cart and went on with the site setup. But on completion didn't get any of them added to my account! sad

I didn't have any trouble though when I signed up, it added Confluence and Service Desk for me. Other addons like JIRA Core and Capture for JIRA or Questions for Confluence show as $10/month and Free Trial. 

What I am uncertain on is the free plan. Is it truly free? It shows my support expires in 6 days, but then says I owe nothing. There is also a billing period of July 13th to August 13th and for my billing estimate says $0 because I am free. So it has me a little confused. Cuz I am thinking the support may be limited and may require payment, but the product doesn't? 

Under my Atlassian it also shows my Bitbucket product is an Evaluation, but its for a month period for the support contract. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Feedback & Announcements

How do you analyze GC logs, thread dumps and head dumps?

Hi awesome community!  In this article, I would like to describe the one of the toolset (service) for the analyze some problems on different Java-based instances, of course, as Atlassian admini...

104 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you