2 different autoreply messages

[Mikhail Begov]

Good day, Sirs!

Can i make 2 adjustable email autoreply messages using Jira and its plugins?

For example:

I have 2 mailboxes info@mycompany1.com and info@mycompany2.com, I need to have different helpdesk autoreply for eachother.

Your task to helpdesk of company1 has been added from helpdesk@company1.com and Your task to helpdesk of company2 has been added from helpdesk@company2.com

If it is possible, how can i make it?

If not how much it will be cost us to develop it using your service.

Thanks a lot.

[sreenivasaraju P · Accepted solution]

I hope you know, we can create custom mail templates and events.

Then Create different workflow and associate different custom mail events to them. Two different mails will go.

If you want more info regarding custom events

https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event

[sreenivasaraju P]

Need few more details from you.

What are you doing with mails coming to two different mail boxes?

Are you logging tickets with these mails? If yes, are you logging the requests to the same project and same issue type?

If you are not logging the requests to same issue type and same project then you create two different custom events and trigger them correspondingly.

[Mikhail Begov]

I need this mails to be registred in Jira and replyed by apropriat autoreply about ticket creation.

Who can i make such config?

Thanks

[sreenivasaraju P]

Is the ticket creation is happening in the same project and same issue type?

[Mikhail Begov]

No in the different projects.