2 different autoreply messages

Good day, Sirs!

Can i make 2 adjustable email autoreply messages using Jira and its plugins?

For example:

I have 2 mailboxes info@mycompany1.com and info@mycompany2.com, I need to have different helpdesk autoreply for eachother.

Your task to helpdesk of company1 has been added from helpdesk@company1.com and Your task to helpdesk of company2 has been added from helpdesk@company2.com

If it is possible, how can i make it?

If not how much it will be cost us to develop it using your service.

Thanks a lot.

2 answers

1 accepted

I hope you know, we can create custom mail templates and events.

Then Create different workflow and associate different custom mail events to them. Two different mails will go.

If you want more info regarding custom events

https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event

Need few more details from you.

What are you doing with mails coming to two different mail boxes?

Are you logging tickets with these mails? If yes, are you logging the requests to the same project and same issue type?

If you are not logging the requests to same issue type and same project then you create two different custom events and trigger them correspondingly.

I need this mails to be registred in Jira and replyed by apropriat autoreply about ticket creation.

Who can i make such config?

Thanks

Is the ticket creation is happening in the same project and same issue type?

No in the different projects.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted 3 hours ago in Confluence

Calling all marketing teams who use Confluence - we want to hear from you!

Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...

25 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you