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2 different autoreply messages

Mikhail Begov December 17, 2012

Good day, Sirs!

Can i make 2 adjustable email autoreply messages using Jira and its plugins?

For example:

I have 2 mailboxes info@mycompany1.com and info@mycompany2.com, I need to have different helpdesk autoreply for eachother.

Your task to helpdesk of company1 has been added from helpdesk@company1.com and Your task to helpdesk of company2 has been added from helpdesk@company2.com

If it is possible, how can i make it?

If not how much it will be cost us to develop it using your service.

Thanks a lot.

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Sreenivasaraju P
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December 18, 2012

I hope you know, we can create custom mail templates and events.

Then Create different workflow and associate different custom mail events to them. Two different mails will go.

If you want more info regarding custom events

https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event

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Sreenivasaraju P
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December 17, 2012

Need few more details from you.

What are you doing with mails coming to two different mail boxes?

Are you logging tickets with these mails? If yes, are you logging the requests to the same project and same issue type?

If you are not logging the requests to same issue type and same project then you create two different custom events and trigger them correspondingly.

Mikhail Begov December 18, 2012

I need this mails to be registred in Jira and replyed by apropriat autoreply about ticket creation.

Who can i make such config?

Thanks

Sreenivasaraju P
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December 18, 2012

Is the ticket creation is happening in the same project and same issue type?

Mikhail Begov December 18, 2012

No in the different projects.

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