The customer portal is awesome, in that i can ask a question and it pops up How To's or Troubleshooting guides, but a lot of teh knowledge is in the new Confluence Questions module that you just rolled out. I ask questions there all the time, and people answer. Lots of people have the same question as me. Rather than direct users to two different places -- Customer portal and questions, direct them to one and have it search both.
I.e. if someone has a question on how to combine the contents of two lists on python, there may not be a "knowledge base wiki" article on that, but someone likely answered that on Questions. In fact, the knowlegebase itself on the wiki has a place to post frequently asked questions, but it'd be awesome to have that populate with the most frequently asked questions :)
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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