The customer portal is awesome, in that i can ask a question and it pops up How To's or Troubleshooting guides, but a lot of teh knowledge is in the new Confluence Questions module that you just rolled out. I ask questions there all the time, and people answer. Lots of people have the same question as me. Rather than direct users to two different places -- Customer portal and questions, direct them to one and have it search both.
I.e. if someone has a question on how to combine the contents of two lists on python, there may not be a "knowledge base wiki" article on that, but someone likely answered that on Questions. In fact, the knowlegebase itself on the wiki has a place to post frequently asked questions, but it'd be awesome to have that populate with the most frequently asked questions :)
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