We are in the process of defining a special service desk for each customer that we have to give them support. We also would like to create a general Knowledge Base for all of them.
We have noticed that each project has its own knowledge base separately.
Is it possible to share one knowledge base between all the service desks projects? How can we link them?
You can definitely link multiple Service Desk projects to a single Confluence space (knowledge base article). When you create the project and link to a Confluence space, it will create a space separately. In order to be able to select a new space, you need to first, make sure to unlink the space in the knowledge base settings of the space.
A quick step-by-step:
Give it a try and make sure that you have the permissions to see the space that you are looking for. :)
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