Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Various Service Desk projects with one Knowledge Base

Hi team,

 

We are in the process of defining a special service desk for each customer that we have to give them support. We also would like to create a general Knowledge Base for all of them.

 

We have noticed that each project has its own knowledge base separately.

Is it possible to share one knowledge base between all the service desks projects? How can we link them?

 

Thank you!

1 answer

0 votes
Giuliano C. Atlassian Team Jun 18, 2018

Hi, Alena. 

 

You can definitely link multiple Service Desk projects to a single Confluence space (knowledge base article). When you create the project and link to a Confluence space, it will create a space separately. In order to be able to select a new space, you need to first, make sure to unlink the space in the knowledge base settings of the space.

A quick step-by-step:

  1. In your current existing Service Desk project, as an admin, go to Settings
  2. Search for Knowledge Base almost in the bottom of the sidebar
  3. There, if you already have a Confluence space in the Link a Confluence Space part, make sure to click on the Don't link to a Confluence space option
  4. To revert it and pick a new space, on the same screen, click on Link to a Confluence Space and pick the same space/knowledge base to all the spaces.

Give it a try and make sure that you have the permissions to see the space that you are looking for. :) 

 

Cheers! 

Giu

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

51 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you