We have one user who is unable to remotely log into the Confluence Server and receives the error "ASAP authentication received but failed authorization" ... "The server understood the request but refuses to authorize it"
Any explanation why this would occur and how to rectify?
Hi there, Peter.
Since this error is specific to a single user, can you please confirm on the following please?
SELECT * FROM cwd_user WHERE email_address='<email_address>';
You suggestions helped by reviewing the user's logon details. A duplicate setup had been established with a slight variation in the login email. One account had been deactivated so after remotely connecting to their pc we identified which account was being used which corrected the problem.
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