Unable to install Confluence Questions

Ryan Williams
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 14, 2015

When trying to install Questions the installation fails. We are running 5.7.1.

 

I upgraded the Universal Plugin Manager but after failing the Questions installation the log states:

 

2015-08-14 07:29:18,272 ERROR [UpmAsynchronousTaskManager:thread-3] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements OBR resolver has 2 unsatisfied requirements for installing plugin_202852181223565927_confluence-questions-1.0.448.obr

-- url: /rest/plugins/1.0/ | referer: https://confluence.XXX.ca/plugins/servlet/upm/manage/all | userName: willrya

2015-08-14 07:29:18,287 ERROR [UpmAsynchronousTaskManager:thread-3] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&(package=com.atlassian.renderer)(version>=6.2.10)(version<=6.2.10))

-- url: /rest/plugins/1.0/ | referer: https://confluence.XXX.ca/plugins/servlet/upm/manage/all | userName: willrya

2015-08-14 07:29:18,287 ERROR [UpmAsynchronousTaskManager:thread-3] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&(package=com.atlassian.fugue)(version>=1.1.0)(!(version>=2.0.0)))

-- url: /rest/plugins/1.0/ | referer: https://confluence.XXX.ca/plugins/servlet/upm/manage/all | userName: willrya

2015-08-14 07:29:18,584 WARN [UpmAsynchronousTaskManager:thread-3] [upm.core.install.DefaultPluginInstallationService] execute Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_202852181223565927_confluence-questions-1.0.448.obr]. Please see the logs for more detailed information.

6 answers

0 votes
Nick S
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 27, 2018

Just ran into the same error - took me a few minutes, then realized I was trying to install Confluence Questions through the JIRA Admin panel, and not the Confluence Admin panel. Once I switched over to the Confluence Admin panel, it worked perfect.

0 votes
Alastair Sherringham
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 25, 2015

I am currently running an evaluation of Confluence and thought I'd also download and try Questions. I have a week left, and thought I'd see what it does.

But I can't install it - an error always appears and tells me to check logs :

An error occurred during installation. Refer to the logs for more information.

As above, looking at the logs, it seems to be a dependency issue

2015-10-25 16:40:00,439 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements OBR resolver has 2 unsatisfied requirements for installing plugin_6953136590530549209_confluence-questions-1.0.448.obr
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin
2015-10-25 16:40:00,441 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&amp;(package=com.atlassian.renderer)(version&gt;=6.2.10)(version&lt;=6.2.10))
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin
2015-10-25 16:40:00,441 ERROR [UpmAsynchronousTaskManager:thread-2] [upm.core.install.ObrPluginInstallHandler] logUnsatisfiedRequirements Unsatisfied requirement: (&amp;(package=com.atlassian.fugue)(version&gt;=1.1.0)(!(version&gt;=2.0.0)))
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin
2015-10-25 16:40:00,502 WARN [UpmAsynchronousTaskManager:thread-2] [upm.core.install.DefaultPluginInstallationService] execute Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_6953136590530549209_confluence-questions-1.0.448.obr]. Please see the logs for more detailed information.
 -- url: /rest/plugins/1.0/ | referer: http://udiana:8090/plugins/servlet/upm | userName: admin

 

I am using :

Confluence installer 5.8.15

Ubuntu Linux 14.04 LTS

I have made sure all the (default) plugins are updated, including UPM.

Thanks, Alastair

0 votes
Somujit Bhattacharya
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 19, 2015

Hi, I can't help but comment here that downgrading the plugin to a previous version isn't exactly a solution. I am running Confluence server 5.7.3 and I see the same errors while trying to install Confluence Questions. Would somebody be able to help me identify what exact plugins are being referred to here and how can we upgrade them?

Thanks in advance!

Somujit

0 votes
Guilherme V.
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2015

Hi Ryan, you could downgrade your Question's plugin for the one that was working.

0 votes
Ryan Williams
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 14, 2015

Hi William,

Thanks for your quick response. I am happy to update other plugins but the problem for me is that this instance runs on an isolated network (i.e., no Internet connection). As such, it would be a long process to do them one by one. Is there a way to further isolate the problem plugin(s)?

 

Ryan

0 votes
William Zanchet [Atlassian]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 14, 2015

Hi Ryan,

It seems that it's failing to install the plugin because it needs another library that seems to be not updated. Would you mind updating all your plugins then try to install questions?

Cheers,
WZ

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events