We respond to requests from many vendors who often ask the same questions, but we don't provide them access to our Confluence instance. I would like to add a 'vendor' topic and then extract those questions, with our already generated answer to provide to the vendor.
Is there a better solution to extract a subset of questions?
You can use a Condition in your Approve transition to ensure that only the user in the Approvers custom field can see the Approve button.
I have this condition. It still allows everyone in the role of the approvers to see the ticket.
I want only the selected approver to see the approval button and not everyone in the group.
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I opted to use the workflow functions to assign the ticket to the selected approver and then to have a condition that only assignee can approve the request as well as be in the group/role.
Then I added a post function to clear the assignee field.
This will also help with notification of the assigned ticket.
No need for scripting.
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It's great to have the ability to use scripting to meet requirements. But it still adds some maintenance overhead. So if you can meet your requirement without scripting, that's always best.
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