Make 'Ask question/Save' button send an email instead of posting the question

[Fabienne Gerhard]

Hi,

i would like to give the 'Ask question'/'Save' Button another function. Instead of asking the question - it should send the question to an Questions Admin where it's checked and will be postet by this question admin. 
Reason is - most of the people are not comfortable with asking a question and so avoid using questions. 

The nicest solution would be using the 'Ask question' button to come to the creation page where you can choose space and/or topics - when you finished your question, picked your topic(s) and wrote all informatione
-> the 'Save' Button would create the email and not posting it in questions.
Like those email notifications you get when you watch a certain topic. 

Would be awesome if anyone could help - or just tell me if that's even possible :)

Thanks Fabienne

[Jenna Davis · Accepted solution]

Hello, 

Could you send an example of what email you receive and a screenshot of the settings you are using on Send Custom Email? Then I'll be able to get more context into what exactly you're doing and what might be going wrong. :)

Regards,

Jenna

[Aravindi Amarasinghe]

Hi @Jenna Davis

Settings are as follows

Preview is as follows. 

[Jenna Davis]

Could you please try changing the Email format from "Plain text" to "HTML"?

I think you might be pulling in html tags from your issue description, changing this setting should let them get interpreted instead of being printed out in the email's body. To check this, you could add a logging statement to see exactly what you're getting when you call '$issue.description". Something like this - 

log.debug(issue.description)

Let me know if this helps!

Regards,

Jenna

[Aravindi Amarasinghe]

Hi @Jenna Davis

Thanks for the suggestion. 

Changing the Email format to HTML and some </br> notations did the job. And didn't want to change description line. 

The following Production SPM has been actioned today. 
</br>
Service Desk ticket: $issue.key 
</br>
SPM X-Ref - Test : <% out << (issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('SPM X-Refs - Test')).toString()) %>
</br>
SPM X-Ref - Prod : <% out << (issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('SPM X-Refs - Prod')).toString()) %>
</br>
Keyed by: <% out << (issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Keyed by')).toString()) %> 
</br>
Reviewed by (Peer): <% out << (issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Peer-Reviewer')).toString()) %>
</br>
Reviewed by (client): <% out << (issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Reviewed by Client')).toString()) %>
</br>
To the Global Release Team: The SPM has also been applied to the following environments 
</br>
Environment: <% out << (issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName('Environment')).toString()) %>
</br>
Description: $issue.description
</br>

[Jenna Davis]

Great! Glad that worked for you. 

If you're satisfied with my answer could you please accept it? This helps to let others know how to fix this issue should they encounter it. :)

Also, please do let me know if you have any other questions. 

Jenna 

[Aasha]

@Jenna Davis -- I need a favour one of my client is need to see only Active sprint for a task associated in structure. How can i achieve that. We need to see only active sprint task in stucture- this is a 3rd party add-on.

Can you help?