Issue with Use Confluence macros with questions

[JPMorgan Chase ADTools team]

Hi Team,

We installed questions for confluence 2.6.15 on confluence Dc 6.6.7 and the basic functionality of asking questions withing the space works fine.

However, we are not clear how the functionality "Confluence macros with questions" works as described in the wiki : https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html

According to the documenation, i created "Ask a question" button from template, but it doesnot give an option to ask a question as described. It simply opens a blank screen when we click on it. please verify and let us know if any changes needs to be made on the template.

Thanks,

bhargavi.

[Chuck Gould · Accepted solution]

Pedro,

I would encourage you to work with the group that maintains your systems and see if they can adjust the configuration on one machine or test this option for you or provide an additional browser option for you.

We have learned over time that Internet Explorer on some sites and some web applications needs this setting. In practice what we recommend is having alternative browsers available so an individual can switch if needed to another browser.

In general we have found FireFox to be the most consistent behavior across web sites and applications. I hate to say that because I am a Chrome user, but I have fewer problems with FireFox than any other browser.

[Pedro Sousa]

Hi Chuck this problem occurs only with one user. The button is shown disabled for him. Another users can edit documents using office conector. Then the problem is not the browser, is the user, but I don't know how to solve the problem. I've tried remove the user from the group and re-add, but it's unsuccessfully.

[Chuck Gould]

We found in Confluence 3.4.9 that Internet Explorer needed to be set to Compatibility mode for some features to work, perhaps this is a similar situation.

Typically this is found under the Tools menu.

[Pedro Sousa]

Hi Chuck

Im My Company, the option "Compatibility mode" was disabled of browsers. I don't able to active this option beacuse I am not Administrator of my Computer :(

[Bruna Griebeler]

Hi Pedro!

Check if the user have MS Office and or Open Office properly installed. Usually this is the problem.

But just in case, also check if the Webdav Plugin is properly enabled. You can check this on Confluence Admin > Plugins.

[Pedro Sousa]

Someone help me?

[Pedro Sousa]

Hi Bruna,

This user has Microsoft Office 2003 installed in his computer and his browser is IE8