Is it possible to create a community for our users?

[Lana Gabriel]

We currently use Tribe as a community page for our users to ask questions about our product but since we're using Confluence and Jira already, we'd love to host the community within Atlassian. Is that possible? I know you have your own community functionality but can't find anything about us hosting a group or the rules/way to do so.

[Nic Brough -Adaptavist-]

Did you mean to ask this on Ask the CEO about IT service - Webinar with Atlassian co-CEO Mike Cannon-Brookes ?

[Nik Dammermann]

I simply typed a question into the 'Ask Question' field.  Atlassian need to ensure it is correctly categorised, surely?  The link looks like a sensible place for this question, but who am I to say this is the right place?

[Nic Brough -Adaptavist-]

This is a forum for end users, not a place for direct questions to individuals really.  Atlassian don't triage or reorganise the questions in any way, and most of the responses are made by non-Atlassians.

So, addressing Mike here is not going to get you much traction.  Asking general questions will usually get you something, hopefully helpful, but it's unlikely that any one specific individual will respond.

The question I've pointed you to was a specific question from Atlassian - have you got anything you'd like to ask Mike?  That thread IS being actively watched for good questions to put to Mike.  But your questions are not related to it, so they probably won't be picked up.

[Nik Dammermann]

What I am saying is that the mechanism for asking questions to Mike, using the link provided, is wrong and needs to change.  It is strange to have to explain this point as clearly if I asked a question via this route then others will as it is not self explanatory.  Either instructions need to be provided to ensure this mistake does not happen, or someone monitors this general forum and redirect questions appropriately.  I'm all for not having censorship, but if you'd sent me a request to move my question to the right place, by simply clicking a link, then I would have agreed and clicked.  What you are asking is for your customers to manually redo something due to your poor process.  This is not a good look for Atlassian.

[Nic Brough -Adaptavist-]

Er, I'm not an Atlassian.

I can't move your question either. And Atlassian have said that this forum is for users, not their triages.

I'd agree that the link in whatever mailing it was you got should go to the question they raised, but as I saw the question here first, I don't think I ever looked at the emails.

[Nik Dammermann]

And the reality is that you are asking me to ask a question by scrolling down several pages to the bottom of the screen and typing into a field which is called 'your answer'.  It's obvious your colleagues have simply hijacked this forum without thinking through how unsuitable the fields are for this.  Surely a new forum template would have been sensible?

[Nik Dammermann]

Sorry - I naturally assumed you were at Atlassian.  Why do you care about this if you aren't  ?

[Nic Brough -Adaptavist-]

Because you've got valid questions for Mike, and I don't want you to be ignored.

The creating of yet another forum place isn't a lot of use, when Atlassian want to talk to their user base, one of the better places to do it is here.  A separate service for it probably wouldn't engage the users here.  It's not really designed for requesting this sort of feedback, but the community benefits from it automatically.