Our images are not showing up if they are part of an excerpt.

[Chantal Saylor]

Hi, We have small images like icons embedded in our technical documentation that include experts to these images yet they don't always load or they don't load on the client side. Please help.

thank you

[Owen Wallis · Accepted solution]

Thanks for raising. This appears to be when using the page excerpt macro. I'll raise with Confluence

[Chantal Saylor]

Hi Owen,

Thanks, do you know how long this will take and if there is a workaround?

[Owen Wallis]

Hi, the team said a fix has been deployed - is it working for you now?

[Jordan Pesout]

I have the same issue, working on Jira cloud and confluence, but I still have the same issue.

It shows up like

\uD83E\uDD14 

or not showing up at all

[Owen Wallis]

Hi @Jordan Pesout which product is showing this error?

[Jordan Pesout]

Hi Owen,  this issue was with confluence.

I've found where the issue was. It had to do with copy/paste from one page to another.  If you copy/pate the icons, I was getting the above format string.

I've added the icons in manually and then it seems to work.

[Brant Schroeder]

@Chantal Saylor Welcome to the Atlassian community

Where are the images originally stored?   Are you able to consistently see them on the excerpt and the page where the excerpt is coming from?   Does this impact all users or just some users?   If you have them on a page that the individual looking at the excerpt is not able to see that could be why they are not loading.