I have an on demand Jira account with 10 users, I recently added on demand Confluence. I would like all Jira users to be able to login into Confluence but unless they are in the administrators group they just get a 'you do not have permission' error.
Any help would be great.
They probably all belong to the "jira users" group, but not "confluence users".
I usually cheat, go into confluence admin -> global permissions, and add "jira users" into "can log in" permission. That way, anyone who has a Jira account can at least get inot Confluence without me having to add them to another group.
Yup, for OnDemand, you should be able to raise an issue at https://support.atlassian.comand get quite a quick response.
I would include your settings though - nip into the user maintenance, pick someone who is definitely in the right groups but can't log in and use them as a demo. Then check that the global-permissions in both Jira and Confluence let them in.
I guess what I'm saying is before you raise a call, you should be able to show Atlassian that "Fred is in the group jira-users, Jira says that jira-users can log into Jira and yet Fred just gets permission denied as soon as they triy to log in". Give them a concrete example, it gets them stuck straight into debugging instead of asking questions.
Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events