Jira / Confluence permissions problems

Hi,

I have an on demand Jira account with 10 users, I recently added on demand Confluence. I would like all Jira users to be able to login into Confluence but unless they are in the administrators group they just get a 'you do not have permission' error.

Any help would be great.

Dave.

2 answers

1 accepted

0 vote

They probably all belong to the "jira users" group, but not "confluence users".

I usually cheat, go into confluence admin -> global permissions, and add "jira users" into "can log in" permission. That way, anyone who has a Jira account can at least get inot Confluence without me having to add them to another group.

Hi Nic,

Thanks, but I already have that set-up. Is it odd that I don't see the jira users under the People menu in Confluence?

Dave.

Yup, for OnDemand, you should be able to raise an issue at https://support.atlassian.comand get quite a quick response.

I would include your settings though - nip into the user maintenance, pick someone who is definitely in the right groups but can't log in and use them as a demo. Then check that the global-permissions in both Jira and Confluence let them in.

I guess what I'm saying is before you raise a call, you should be able to show Atlassian that "Fred is in the group jira-users, Jira says that jira-users can log into Jira and yet Fred just gets permission denied as soon as they triy to log in". Give them a concrete example, it gets them stuck straight into debugging instead of asking questions.

Hi Nic,

Is there a way I can get Atlassian to take a look at this? I'm currently paying for a product I can't use :(

Thanks,

Dave.

Many thanks Nic.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published Monday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

504 views 8 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you