Gettting 500 error for draw.io

[Aazam Nawlakha]

Below is the issue found in response hit for the draw.io
com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: Cannot save attachment data for attachment 377389306 into Media because Failure{cause=null, reason=BAD_STATUS, retryAfter=null, message=''

[David Benson _draw_io_ · Accepted solution]

The issue was logged by Atlassian at https://confluence.status.atlassian.com/incidents/gwz5nk5tmd5q, it shows as resolved now.

[David Benson _draw_io_]

It seems that api.media.atlassian.com didn't respond for a period, or had a raised error rate. I don't see anything in their status and it seems it's fixed now. We'll ask Atlassian what the problem was.

[Jeff Price BHP]

same.  My edits where working ok a few hours ago and have now broken.

viewing a page : http:500 on the draw.io picture.

editing a page (edge) : keyboard/mouse unresponsive when the drawio modal appears

editing a page (firefox) : the "recent" tab has red crosses over each object

In the firefox debug console I can see this for the confluence internal error.

GET

https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzsREMOVEDFlnaapEsh5fN0&client=4ede7af6-REMOVED-c7a814fc65f0&name=lab1.png

[HTTP/2 500 Internal Server Error 369ms]

GET

https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzREMOVEDmtnFlnaapEsh5fN0&client=4ede7af6-REMOVED-c7a814fc65f0&name=lab1.png

Status

500

Internal Server Error

VersionHTTP/2

Transferred1.36 kB (0 B size)

Referrer Policystrict-origin

Request PriorityLow

    access-control-allow-origin

    *

    access-control-expose-headers

    Accept-Ranges, Content-Encoding, Content-Length, Content-Range, X-Media-Region, X-Media-Env

    atl-traceid

    b96d69af34bb6e4c

    baggage

    atl-paas-sharding=CmoKaGFyaTpjbG91ZDpjb25mbREMOVEDGZjNjVmMA%3D%3D

    content-encoding

    gzip

    content-security-policy

    default-src 'self';script-src 'none'

    date

    Mon, 15 May 2023 04:04:30 GMT

    nel

    {"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}

    referrer-policy

    no-referrer

    report-to

    {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600}

    server

    AtlassianEdge

    strict-transport-security

    max-age=63072000; preload

    vary

    Accept-Encoding

    x-b3-parentspanid

    06357f2aaa586f78

    x-b3-sampled

    0

    x-b3-spanid

    4765447fc5b7842e

    x-b3-traceid

    b96d69af34bb6e4c

    x-content-type-options

    nosniff

    x-dns-prefetch-control

    off

    x-download-options

    noopen

    X-Firefox-Spdy

    h2

    x-frame-options

    SAMEORIGIN

    x-media-env

    prod-west

    x-media-region

    us-west-1

    x-permitted-cross-domain-policies

    none

    x-xss-protection

    1; mode=block

    Accept

    image/avif,image/webp,*/*

    Accept-Encoding

    gzip, deflate, br

    Accept-Language

    en-US,en;q=0.5

    Connection

    keep-alive

    Cookie

    ajs_anonymous_id=%2294ead753-b6e5-REMOVED-306f808f3445%22; __aid_user_id=70121%3A23ef2fc7-REMOVED-ff52c86c5ef2; atl_xid.xc=%7B%22value%22%3A%22b3c5059f-2fcc-REMOVED-89f912f3cdcf%22%2C%22createdAt%22%3A%222023-04-21T22%3A21%3A10.040Z%22%2C%22type%22%3A%22xc%22%7D; atlCohort={"bucketAll":{"bucketedAtUTC":"2023-04-21T22:21:14.180Z","version":"2","index":84,"bucketId":0}}; atlUserHash=1393648548

    DNT

    1

    Host

    api.media.atlassian.com

    Referer

    https://ac.draw.io/

    Sec-Fetch-Dest

    image

    Sec-Fetch-Mode

    no-cors

    Sec-Fetch-Site

    cross-site

    User-Agent

    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0

[Jeff Price BHP]

has just come good.  Am guessing atlassian replaced the flux capacitor.